OverviewHow You’ll Make an Impact
The Vice President, Client Lead will be responsible for leading a high-performing team of leaders, collaborating with cross-functional partners to develop innovative solutions and build enduring client relationships. You'll directly contribute to Epsilon's growth by exceeding revenue targets and driving measurable client success stories. The VP, Client Lead will report to the Managing Director of our Retail vertical and work closely with assigned Epsilon clients. You will work closely with stakeholders from Business Development, Account Management, Finance and Product Development all to drive client retention and revenue growth.
What You’ll Achieve
- Oversee key accounts, acting as a trusted advisor who guides problem-solving discussions and aligns our comprehensive suite of solutions.
- Demonstrate Epsilon's value by crafting innovative solutions that meet client needs and our business goals.
- Lead key client meetings, fostering collaboration with internal partners and Publicis Group teams when relevant.
- Develop trusting, productive relationships with key stakeholders across products, analytics, and platforms – driving value for our clients.
- Lead the development of cross-functional goals (data, tech, and media) aligned with company vision and values.
- Track progress towards sales goals on a regular basis.
- Champion the development of key value propositions for your clients, ensuring product solutions align with their business objectives.
- Act as a liaison between clients and product teams.
- Manage and coach a team of Directors and Sr. Directors.
- Motivate the team by setting clear expectations, developing career paths, providing constructive feedback, and maintaining a high level of performance.
- Foster a collaborative environment where your team can thrive and develop key account plans.
- Collaborate with other leaders to solve business challenges, identify growth opportunities, and enhance organizational efficiency and effectiveness.
Who You Are
- What you'll bring with you:
- 15+ years of diverse client management experience in retail/e-commerce, ad solutions, direct marketing, and agency settings, with a proven track record of growing large enterprise accounts and achieving significant revenue expansion.
- 6-8 years of experience developing, growing, and managing client relationships, driving revenue growth and leading high-performing marketing teams.
- 2-3 years of direct team management experience, demonstrating strong leadership and collaboration skills.
- Consultative and solution-oriented approach to assess client needs and craft impactful communication strategies.
- Deep understanding of digital marketing channels and marketing technology platforms.
- Strong knowledge of AdTech and MarTech, with the ability to connect technology with tangible business outcomes.
- Excellent communication, interpersonal, influencing, and negotiation skills.
- Effective time management and prioritization skills.
- Highly organized, self-motivated, and detail oriented.
- Strong business acumen and strategic planning skills.
- Solid quantitative background with analytical proficiency.
- Why you might stand out from other talent:
- A deep understanding of emerging trends and technologies in the retail and e-commerce industry.
- Experience working with complex, global clients.
- A proven track record of building and leading high-performing teams in a matrixed organization.
- A passion for data-driven decision making and a strong ability to translate data into actionable insights.
- A strong network of relationships within the retail and e-commerce industry.
- A track record of exceeding revenue targets and driving client satisfaction.
Additional InformationWhen You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
- Time to Recharge: Flexible time off (FTO), 14 paid holidays
- Time to Recover: Paid sick time
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
