OverviewHow You’ll Make an Impact
The Epsilon Director, Client Management position offers a unique opportunity to make a significant impact on sales and revenue growth within an assigned portfolio of existing accounts. By working closely with the Vertical Lead, Client Lead, and client stakeholders, the candidate will drive the expanded utilization of Epsilon solutions, thereby enhancing client business outcomes. This role is central to fostering collaborative efforts across multiple teams, including solution consultants, customer success, pricing, product, client engagement, and solution delivery. Through strategic coordination and proactive engagement, the candidate will be instrumental in delivering tailored solutions that meet client needs and drive sustained business success. As an Epsilon Director, Client Management, you will play a pivotal role in driving growth for your assigned accounts. Your strategic acumen and extensive sales experience, combined with your talent for building strong relationships with key stakeholders, will be essential in expanding Epsilon’s footprint. You will not only identify new opportunities but also foster lasting partnerships that contribute to mutual success, positioning Epsilon as a trusted leader in the market.
What You'll Achieve
- In this role, you will drive profitable account revenue growth by educating stakeholders on Epsilon's capabilities and closing opportunities to expand Epsilon’s footprint. You will build and maintain strong relationships with key stakeholders, understanding their challenges and tailoring your approach to meet their needs. By influencing account strategies, you will drive positive outcomes and lead quarterly client business reviews. You will develop and implement strategic account plans, align tactics with business objectives, and effectively communicate the account vision to internal teams. Leading negotiations to meet revenue targets, you will use strategic selling tools to drive sales of new solutions.
- Collaboration with sales, marketing, product, finance, and delivery teams will be crucial, ensuring coordinated efforts across Epsilon’s business units. Additionally, you will support new business pitches and joint client reviews with Publicis agencies. You will manage and negotiate contracts, actively oversee the P&L for your accounts, utilize management solutions for opportunities and revenue, and stay informed on industry trends to keep Epsilon a leader in the field.
Who you are
- What you’ll bring with you:
- Demonstrated success in leading client relationships to drive substantial growth, particularly within a defined industry or market segment.
- Driving organic growth with existing TMT clients, focusing on expanding relationships and revenue within current accounts, which is distinct from pursuing new business with new clients.
- Strong understanding of TMT client MarTech environment
- Extensive expertise in data-driven marketing, adept at applying sophisticated marketing strategies, tactics, and technologies to achieve impactful business outcomes.
- Significant experience within an agency holding company, proficient in navigating a hybrid-agency engagement model.
- Exceptional analytical and problem-solving skills, capable of identifying opportunities and crafting effective, data-backed strategies.
- Outstanding communication and presentation skills, able to convey complex concepts and ideas with clarity and confidence.
- Strong collaborative and team-oriented approach, skilled at working seamlessly with cross-functional teams and various Epsilon business units.
- Results-oriented professional with a proven track record of consistently achieving sales targets and exceeding business objectives.
- Highly adaptable and capable of thriving in fast-paced, dynamic environments, demonstrating resilience and flexibility.
- Proficient in utilizing CRM tools and sales analytics software to optimize sales processes and drive performance.
- Why you might stand out from other talent:
- Bachelor’s degree in Business, Marketing, or a related field (advanced degree preferred
- 10+ years of client services, professional sales, and business development in a quota-bearing role.
- 7-10 years of experience driving revenue teams.
- Extensive experience in the Media/Advertising sector.
- Proven leadership in driving growth in the Telecom, Media, and Entertainment sector, with deep Telecom expertise.
- Deep digital experience in audience acquisition, customer retention, business expansion, and leveraging digital for Telecom client performance.
- 10+ years of Telecom client experience, with a comprehensive understanding of corporate structure, business units, and key industry terms.
- 5+ years managing digital/programmatic campaigns with a proven revenue growth record.
- Self-motivated with a talent for identifying new business opportunities and skilled in consultative and solution selling to define marketing transformation plans.
- Strong business acumen, strategic planning, negotiation, and communication skills.
- Experience in client management and sales across technology, platform, ad solutions, direct marketing, programmatic, display, and agency sectors.
- Proficient in guiding advertising measurement processes (MMM, MTA, ROAS, IROAS, Viewability) and translating client performance metrics to specific business outcomes.
- Multi-disciplined marketer with expertise in strategy, analytics, media performance, forecasting, and marketing program design, execution, and measurement.
- Familiarity with leveraging Retailer Media Networks and 2nd & 3rd party retailer data for campaign activations and attribution for TMT clients.
- Strong AdTech and MarTech background with an understanding of the Carrier ecosystem, metrics, and data sets to drive outcomes through platforms and digital engagement.
- Proficient in data, audience strategy, and investment to drive retention, acquisition, personalization, next best action, and journey optimization, using CRM tools and sales analytics software.
Pay Range: $141,000 - $235,000
Actual compensation within the range will be dependent upon, but not limited to, the individual's skills, experience, qualifications, location, and applicable employment laws.
Additional InformationWhen You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
- Time to Recharge: Flexible time off (FTO), 14 paid holidays
- Time to Recover: Paid sick time
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
