Supervisor, Digital Investment

Starcom • Full-time • Chicago, Illinois, United States • 3w ago

Company Description

Global_Starcom

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands, including Bank of America, Best Buy, Kellogg Company, McDonald's, Novartis, Samsung, Visa and more.

Overview

The Digital Investment Supervisor is responsible for supporting day-to-day investment operations for Digital Media across client teams. The Supervisor will work on a variety of accounts and will learn digital systems, data needs, media buy the structure and how to implement process improvements. The ability to problem-solve and work well with various internal and external teams is a critical aspect of this role.

This role provides the opportunity to work on cross-agency projects that drive business goals (both for Starcom and our clients) and increase efficiency across the agency.

Responsibilities

Implement processes to improve the work required for digital buying, client billing, and digital reconciliation

Develop processes to ensure data integrity and implement across the agency

Develop a strong understanding of the systems used such as Mediaocean–Prisma digital buying tool, Ad Servers/Verification, DSPs, Social Platforms, DMPs, and internal proprietary tools

Serve as escalation point for teams to help troubleshoot operational issues

Provide ideas and solutions for pain points/problems in processes; work alongside internal and external teams to develop best practices, enhancements, and tools to improve

Determine and activate how to deliver necessary data to teams for various reporting purposes

Ensure proper digital contracts and terms are in place with vendors, evaluate IO notes requested by vendors

Share best practices and learn from other teams in Publicis to ensure consistency and best work product across The Groupe

Build and maintain strong relationships across multiple internal teams and leadership

Maintain relationships with vendors to ensure trust and confidence with our buying partners

Manage vendor-side billing and maintain close oversight of open items clearing

Cultivate a team-focused mentality across the larger Investment Operations team

Responsible for the management, development, and mentorship of Associates/Sr. Associates

Qualifications

Bachelor’s degree preferred, preferably with a concentration in marketing, advertising, communications, business, sociology, or consumer insights

3+ years of relevant media advertising experience

Ability to work independently and collaboratively with diverse groups

Excellent verbal and written communication skills

Technical proficiency in Microsoft Office Suite with a heavy focus on Excel

Knowledge of agency billing process (client-side and/or vendor-side)

Knowledge of digital planning and buying process with an understanding of various vendors, different cost methods, various reporting, and delivery validation

Strong quantitative skills, including analytical abilities and math proficiency

Willingness to learn and create solutions that challenge the status quo

Exceptional critical thinking and problem-solving abilities with the ability to think unconventionally in proposing solutions

A proven ability to multi-task and manage multiple projects effectively and work well under pressure to deliver high-quality work within tight deadlines

Strong attention to detail

Proven experience in effectively coaching and developing others

Experience utilizing various media tools and systems

Additional Information

Starcom is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
'Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to U.S. based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.