About the Role
Fluent is always looking for talented account managers to join our team as we continue to scale our business. This is an evergreen job that we have open to proactively meet our future team members!
As an Account Manager, you will use your marketing expertise: analytical, communication and relationship building skills to provide superior client service, research and market analysis. You will persistently explore and uncover the business needs of your clients and understand how our offerings can grow their business.
What You'll Do
- Rapidly gain a thorough understanding of Fluent's inventory offerings, reporting analysis, competitive advantages, resources, and processes and articulate them persuasively to new and existing clients.
- Manage large book of business, and maintain strong relationships with new and existing advertisers, to successfully meet and exceed client performance expectations and ensure long-term success.
- Monitor client budgets, with a focus on increasing marketing budgets or spends.
- Prepare and present formal business reviews to top clients.
- Serve as lead for all communication with client, including onboarding, performance feedback, creative changes, pacing reports, performance reports, client meetings, campaign recommendations, etc.
- In partnership with Account Director, identify, create, and implement solutions grounded on achieving measurable business results for our clients.
- Serve as external product consultant educating clients and agencies on ad solutions and best practices, and ultimately grow business partnerships.
- Understand client's key performance indicators, and clearly communicate these metrics internally for optimization.
- Proactively introduce new revenue driving opportunities.
- Manage the onboarding process for the product - flow of campaign builds with sales, creative design with media team, and tracking requirements with Ops team.
- Work closely with teams internally to provide continued feedback and analysis, optimization suggestions and recommendations.
- Formulate plans to extend new business, and additional channel distribution with established accounts.
- Responsible for overseeing monthly billable numbers to finance for invoicing.
Requirements
- 1-5 years of relevant experience owning and managing a book of business
- Previous experience leading customer QBRs
- Experience in the digital performance/paid media space
- Extremely organized and meticulous, as you will manage many campaigns simultaneously
- Exceptional communicator
- Attentive to client budgets, spend targets, conscientious of revenue pacing
- Strong math/analytical skills
- High proficiency in Excel, ability to use functions to analyze complex data sets
- Excellent writing skills
- Self-motivated/ self-starter mentality
- Management experience preferred
About Us
Fluent, Inc. (NASDAQ: FLNT) is a leader in performance marketing, delivering customer acquisition solutions through our digital media portfolio, global commerce partnerships, and proprietary data and tech. We introduce brands to consumers through outcome-based programs across untapped channels, including our post-transaction ad solution and rewarded discovery platform. Since 2010, we have continued to innovate and iterate on the most effective strategies that connect our partners and brands with their most valuable customers, helping to drive lower-funnel engagements that exceed client expectations. For more information, visit https://fluentco.com/
Benefits
At Fluent, we like what we do, and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes!
- Competitive compensation
- Ample career and professional growth opportunities
- New Headquarters with an open floor plan to drive collaboration
- Health, dental, and vision insurance
- Pre-tax savings plans and transit/parking programs
- 401K with competitive employer match
- Volunteer and philanthropic activities throughout the year
- Educational and social events
- The amazing opportunity to work for a high-flying performance marketing company!
Salary Range
$75,000 to $85,000 - The base salary range represents the low and high end of the Fluent salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance.
