Description

About You:

You have a flair for client communication and a strong understanding of performance marketing. You are a successful and strategic partner to external clients. You enjoy leading and supporting a team of talented coordinators and employing a rigorous approach to account and project management. In addition, you possess hands-on expertise in digital marketing platforms, allowing you to actively contribute to the planning, execution, and optimization of digital media campaigns. Your comprehensive understanding of these platforms enables you to not only oversee but also actively engage with digital media campaigns. You thrive in a culture that is collaborative, analytical, and creative.

Does this sound like you? If so, Level Agency is currently looking for an experienced and motivated Account Manager to further their career with our team.

About Us:

At Level, we use the scientific method to drive effective performance marketing campaigns for our clients. Everything from media planning to the ad creative is done with methodical care. Our cross-functional teams use a “Test. Learn. Grow.” framework that allows them to act with urgency and quickly adapt to the ever-changing world of performance marketing. This nimbleness and willingness to rethink what we know leads to better decision-making—and the confidence our clients need to pursue bold ambitions.

Recently ranked on the Inc. 500's Fastest-Growing Private U.S. Companies and one of Pittsburgh's Best Places to Work, Level delivers powerful and comprehensive online solutions including multi-channel digital marketing, search engine optimization, lead generation, website development, ROI reporting, and much more.

Level is an equal opportunity employer, a Military Friendly® partner, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Position:

The Account Manager will join a team of performance marketers. The successful candidate will drive client success through cross department project management, showcasing their proficiency in digital marketing platforms such as Google Ads, Facebook Ads Manager, SEO tools, and other platform-specific software, while building trusted client relationships. This role will work collaboratively with Media and Creative and have opportunities to mentor the internal Account Coordinators. This role reports to either an Account Director or AVP, Client Services. The salary range for this position is $65k-$90k.

We are interested in every qualified candidate who is eligible to work and will perform the work in the United States. We are not able to sponsor visas.

Your Impact:

Data-Driven Decision Making: Data drives all decisions at level. You’ll be responsible for the evaluation of large datasets, engaging with dashboards and visualization platforms, internally challenge campaign strategy and output, and drive performance conversations with day-to-day client contacts. Your innate intellectual curiosity will always challenge the status quo and rely on data-driven decisions.
Client Relationship Management: You’ll cultivate and nurture valuable relationships with day-to-day client contacts, becoming a trusted partner and internal advocate.
Platform Expertise: Your understanding and working knowledge of major digital marketing channels is critical. You must be able to manage internal and client-facing discussions related to campaign performance and optimization as you’ll be directly within major media platforms reviewing creative, pulling data, and assessing campaign performance.
Data Understanding: You will flag and troubleshoot data-related issues, and ultimately be held accountable for integrity, delivery and presentation of results for our clients.
Accountability: You will take ownership of directing the daily workflow and stand-up meetings, guiding provided digital marketing strategies with the support of the Media and Creative team.
Collaboration: You’ll work across departments to exchange ideas, communicate services, and devise new client solutions.
Opportunity Identification: You will have the ability to identify opportunities for incremental solutions, budget, and partnership. Senior leadership will partner with you to pitch and close opportunities.
Financial Management: You'll oversee budgeting, forecasting, and ensure accurate billing and invoicing, while also aiding in client-specific billing tasks.
Strong Data Storyteller: Your curious, analytical approach extends to data storytelling. You will be responsible for pulling together monthly reports, quarterly planning, and ad hoc insights. This is supported by data visualization.

Client Advocacy: As a member of the client services team it is your responsibility to ensure client goals are clear, objectives are defined, and budgets are adhered to at all times. You serve as the client within our agency and must advocate in their best interest at all times.
Generative AI: Exposure and willingness to learn and apply these concepts in real-world scenarios.
Industry Knowledge: You'll maintain a deep understanding of industry trends and best practices, sharing insights with internal and external stakeholders to drive continuous improvement.

Key Values and Attributes:

No Ego, All In: You lead with humility and a team-first mentality, embracing both successes and challenges as collective experiences. Your focus is on delivering the best outcomes for clients and fostering a supportive environment where all voices are valued.
Better Every Day: You’re committed to continuous improvement, always exploring ways to enhance processes, drive efficiencies, and elevate client satisfaction. You seek feedback and apply lessons learned to make each project better than the last, fostering a culture of growth and adaptability.
Relentless for Results: You set high standards and are unwavering in your pursuit of excellence. Every project you manage reflects your dedication to delivering results on time, on budget, and with exceptional quality, ensuring client objectives are consistently met or exceeded.
Driven by Truth: You prioritize transparency, advocating for data-driven insights and honest communication. By ensuring clients and teams are equipped with accurate, timely information, you drive informed decision-making and foster trust in every interaction.

Requirements

At least 3 years of experience in a digital agency setting, dedicated to the support and execution of performance-driven paid media
Proficient with paid advertising channels (i.e. Google Ads, Meta, Programmatic, etc.) and familiarity with paid marketing strategies and tactics; fluent in paid marketing KPIs
In-platform experience with Google Ads, Google Analytics, and Meta
Excellent communication, presentation, and interpersonal skills, with the ability to clearly convey ideas, collaborate effectively with team members and clients, and build strong partnerships
Proficient in Google Suite (Sheets, Docs, Slides) of products.
Deep understanding of marketing KPIs including ROI, ROAS, CTR, CPM, etc
Experience with budgeting, forecasting, and required calculations in order to report against those metrics.
Ability to coordinate projects with technical, channel-specific marketers
Strong presentation skills, confident speaker, with the ability to tactfully manage client relations; balanced with an eagerness to learn and humility with your craft
Experience with Agile project management framework and Asana is a plus
Familiarity with generative AI technologies, with a willingness to learn and apply these concepts in real-world scenarios

Benefits

Remote work from anywhere in the US.
Unlimited PTO.
12 annual paid holidays with an additional 2 floating holidays.
Summer Fridays.
Competitive medical benefits, including 100% employer-paid vision and dental.
Paid Parental & Paid Family Leave after 6 months of employment.
401K plan with 3% employer contribution – 100% vested.
Performance reviews every six months.
Career advancement opportunities.
Travel reimbursement.
Monthly work-from-home stipend.
Bonus programs.
In-person and virtual company events.
Employee appreciation programs.
Employee concierge services for personal scheduling and organization.
Employee Assistance Program (EAP) offering mental health, financial, and legal counseling

Level Agency

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Performance Marketing Account Manager