Company description
Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.
OverviewAccount Supervisors actively manage individual client relationships and tracks of work. They are self-directed and pull in the appropriate help as needed. They are skilled at listening for cues and engaging appropriately to improve situations. Carrying out projects to completion successfully, requires the ability to influence the actions of the collective team and ensuring client satisfaction at all stages.
Responsibilities- Manages day to day communications and relationships with clients; prioritizes & sets expectations on deliverables.
- Demonstrates bigger picture understanding of client's marketing strategy and communicates how current audience and data insights/tactics associate with longer-term strategy objectives.
- Anticipates client questions and thinks through answers/solutions; handles client escalations.
- Always thinking about how we can better serve clients and grow their business.
- Develops presentations and other materials needed for client meetings.
- Partners with Project Management to monitor and direct as necessary the day-to-day project flow; prioritizes and sets expectations on deliverables.
- Provides clear and timely direction to all other agency departments and external partners (e.g., Campaign Management, Strategy, Audience, Data, Creative, Development).
- Assists in development and review of creative briefs ensuring they ladder up to client objectives.
- Partners with Analytics team to identify business questions to be answered in analytic reports; reviews and provides input on reports prior to client presentation.
- Supports billing and financial reconciliation activities.
Qualifications- 5+ years of work experience; digital agency experience preferred.
- Email, CRM, or digital creative asset experience required.
- Well-versed in project management; proficiency with Smartsheet preferred.
- Microsoft Office proficiency required, including Excel and PowerPoint.
- Competent in establishing and nurturing client relationships.
- Able to actively foster relationships with peers, external stakeholders, and surrounding leadership and drive team alignment around a set of goals.
- Able to advocate on behalf of the team and agency recommendations.
- Ability to direct, review and translate post program data analytics.
Additional informationAt Publicis Groupe, we offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period.
Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.
All your information will be kept confidential according to EEO guidelines.
Compensation Range: $45 - $55/hr. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. This role may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. This role may also qualify for participation in our 401(k) plan after eligibility criteria have been met. The Company anticipates the application deadline for this job posting will be 1/15/2025.
