OverviewAbout BU:
PIE specializes in the implementation, management and evolution of Custom and PeopleCloud solutions, offering end-to-end support for clients. Our team of experts handles platform setup, ongoing management, and strategic enhancements, ensuring that our solutions adapt to changing business needs. From loyalty programs to digital activation, our platforms empower clients to execute campaigns, generate insights, and streamline business activities, all with a focus on seamless integration and continuous improvement. By collaborating with client partners and strategy teams, we create impactful campaigns tailored to each client’s unique objectives.
How You’ll Make an Impact
We are looking for a Technology Delivery Lead who can seamlessly bridge the gap between technology and delivery, ensuring project success through collaboration, technical acumen, and effective communication across all levels of the organization. This role demands hands-on involvement to address challenges, collaborate across functions, and ensure seamless delivery of complex projects, a blend of technical know-how and delivery excellence, with the ability to provide executive-level updates while being equally comfortable reviewing use cases, codes and test cases with the team. You will be at the forefront of solving problems, mentoring team members, and bridging technical gaps, contributing to successful project outcomes and client satisfaction.
- Work together to win together: The Delivery Lead will report to the Vice President, Technology Delivery and work closely with Software Engineers, Business Analysts, Solutions Architects, QA Engineers, and external client teams. This role includes being an active participant in resolving day-to-day technical issues and providing strategic input. This is a hybrid role, with an expectation of 2 days/week in office
- Innovate with purpose: Epsilon is on a journey to productizing our offerings, and you’ll play a key role in this transformation. As a key player, you will have ownership of large-scale Loyalty and CRM implementations, drive technical resolutions, support team members in complex problem-solving, and ensure project milestones are met with high quality.
ResponsibilitiesWhat You’ll Achieve
- Impact: You’ll have a seat at the table; you’ll partner with internal executives and external client executives while driving key Epsilon initiatives.
- Career Growth: If successful, the Sr. Director, Technology Delivery may experience advancement to larger and more impactful implementations. Also, you may have an opportunity oversee and directly manage other Delivery Leads across multiple implementations.
- Technical Leadership: Act as the go-to person for addressing and resolving technical challenges, reviewing code/design, and ensuring adherence to best practices.
- Team Empowerment: Mentor and guide team members, fostering a culture of continuous learning and improvement.
- Delivery Excellence: Ensure on-time delivery of high-quality solutions by proactively managing risks and dependencies.
QualificationsWho You Are
- What you’ll bring with you:
- Client Interaction: Excellent client-facing skills, capable of translating complex technical and non-technical concepts for stakeholders.
- Project Execution: Proven track record in delivering complex technical solutions on time and within budget.
- Full SDLC Proficiency: Solid experience across the software development lifecycle, including Agile methodologies.
- Technical Problem Solver: Demonstrated ability to address and resolve issues during all aspects and phases of the project.
- Hands-On Expertise: Deep technical knowledge on cloud and on-prem solutions, Serverless architecture, .Net or Java development, with the ability to write and review code, debug, and implement fixes.
- Integration Knowledge: Proven experience in leading system integration efforts, including APIs and database technologies.
- Team Builder: Strong people management skills, with the ability to mentor team members across globe.
- Knowledge of Marketing Technology platforms and concepts
- 10+ years of industry experience of which 3+ years of delivery leadership of complex projects
- Why you might stand out from other talent:
- Knowledge of cloud platforms (AWS, Azure, or GCP)
- Ability to influence solution design for the client
- Experience in Agile Program management is a strong plus
- Exposure to DevOps practices and CI/CD pipelines
- 3+ years of digital experience working with web, mobile/social channels
- 7+ years of experience with .Net or Java software implementation from requirements through design, development, user acceptance, and post deployment are a strong plus
- BS in Computer Science or related discipline or equivalent experience
Additional InformationEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
YOUniverse. A work-world with you at the heart of it!
At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do.
Take a trip to YOUniverse and explore our unique benefits, here
Epsilon is an Equal Opportunity Employer.
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.
