Company descriptionRe:Sources is the backbone of Publicis Groupe, the world's third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.
In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.
OverviewWe are seeking a skilled and experienced Azure Active Directory (Azure AD) and Microsoft 365 Specialist to join our IT team. The ideal candidate will have an in-depth understanding of Azure AD, Exchange Online, and other Microsoft 365 services.
Responsibilities- Azure Active Directory Administration
- Manage and maintain Azure AD, including user and group account management, directory synchronization, and password management.
- Implement and configure security policies and access management solutions, including Single Sign-On (SSO), Multi-Factor Authentication (MFA) and Conditional Access policies.
- Microsoft 365 Services
- Administer and support Microsoft 365 services such as Exchange Online, SharePoint Online, Teams, and OneDrive for Business.
- Assist in the deployment and management of Office 365 applications across the organization.
- Identity and Access Management
- Monitor and manage user identities and access permissions, ensuring compliance with company policies and industry regulations.
- Troubleshoot and resolve identity and access-related issues.
- Technical Support and Troubleshooting
- ITIL process knowledge
- Provide support and training to end-users on Azure AD and Microsoft 365 functionalities.
- Troubleshoot and resolve technical issues related to Azure AD, Microsoft 365 services, Server, Windows & MAC Related issues.
- Collaborate with cross-functional teams to resolve technical issues and implement innovative solutions.
- Good understanding of software/hardware platforms, OS, Network and voice infrastructure
- Documentation and Reporting
- Maintain accurate documentation of configurations, processes, and system changes.
- Generate and present reports on system performance and user access statistics.
- Hands-on experience to create the Standard Operating Procedure for the process.
- Support general process creation and life-cycle management related to IT functional areas, security/compliance, etc.
- Be an expert on ServiceNow capabilities and work with the SNOW team to implement features that will enhance our services and operational support.
- Having a strong knowledge of SNOW Reports & how to build dashboards based on the requirements of the projects & client specifications.
- Project Management Experience – must be able to drive projects using organizational tools to track progress, assign tasks and achieve timelines.
- Liaising with team members, management, and clients to ensure projects are completed to standard.
- Ensure projects are completed in the defined time frame and ensure all updates are given to the stakeholders.
- Streamlined new process and workflow documentation.
- People & Team Management
- Evaluate technical employees and identify areas needing improvement.
- Communicate expectations, assignments, and responsibilities clearly and professionally.
- Assist in creating the team KPIs as well as monitor and report on results.
- Process KT Download & Access Provisioning for new hires & terms.
- Sharing feedback with the team on a Quarterly/monthly basis with documented feedback.
- Weekly team huddle with documented MOM with historical data.
- Use gamification, empowerment, trust, and other strategies as appropriate to develop and motivate team members.
Qualifications- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Excellent communication skills.
- Strong understanding of cloud-based identity and access management.
- Strong analytical and problem-solving skills.
- Microsoft certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Modern Desktop Administrator Associate are a plus.
- Comfortable working in 24x7 environment.
- Strategic Mindset – ability to align short-term goals with a long-term vision; willing to think outside the box
- Customer focused – must map all processes, initiatives and changes to the ultimate goal of improving the IT customer experience
- Excellent communication (both written and verbal), influencing and negotiation skills, required to cooperate with a wide range of internal and external stakeholders, customers & IT staff at various levels of leadership, combined with driven and assertive personality.
- Process engineering experience – able to identify and develop specific procedures that can be used to improve IT and business processes; experienced with tools such as MS Visio, Excel and PowerPoint
- Experience in people management, leading and directing multiple team members in a busy task-oriented environment,
