Company Description
Publicis Le Pont is a one-stop-shop that connects scalable operations with creative agility. We are the ultimate partner that can lead your digital transformation with speed, efficiency and consumer-first approach. Through the Publicis Power of One we are seamlessly connecting three European Centres of Excellence: Commerce & Production, Data & Technology and Content & Creativity. These pillars define modern KPIs, but the magic happens only when they are connected. We work globally, creating strategies and digital materials for many global brands and businesses.
Job Description
Overview: As a Junior Traffic Manager, you will play an important role in overseeing the allocation and distribution of tasks within our project and resource management systems. Your primary responsibility will be to ensure that incoming tickets are appropriately assigned to the right team members based on their skills, availability, and workload. This role requires a meticulous attention to detail, excellent organizational skills, and effective prioritization abilities.
Key Responsibilities:
- Ticket Allocation:
- Review incoming tickets and assess their requirements.
- Allocate tickets to team members within JIRA and resource management tool
- Prioritization:
- Collaborate with project managers and team leads to prioritize incoming tickets based on urgency
- Adjusting project allocation based on specialists' daily availability, maintaining a balanced workload for team members.
- Monitoring and Tracking:
- Regularly monitor the status of assigned tickets to ensure timely progress.
- Keeping track of the team's capacity and adjusting priorities as needed to meet changing demands and deadlines (based on inputs provided by PM/Project Director) while keeping stakeholders informed.
- Resource Management:
- Maintain an overview of team members' availability and workload.
- Assigning individuals to projects based on availability to ensure balanced work distribution
- Optimize resource allocation to maximize efficiency and minimize idle time.
- Process Improvement:
- Continuously evaluate and refine ticket allocation processes to enhance efficiency and effectiveness.
- Implement best practices and standardized procedures to streamline ticket management.
Qualifications
Requirements
- Proven experience in project management or a similar role, preferably in an Agile environment.
- Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
- Excellent communication and interpersonal skills, with the ability to collaborate across teams and communicate complex information clearly.
- Analytical mindset with a keen eye for detail and problem-solving abilities.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Additional Information
We offer the following:
- Opportunity to develop in a stable company with an established position in the market.
- Extensive range of online training courses in cooperation with reputable market partners.
- Opportunity to participate in international and local development projects and programmes.
- International working environment.
- Attractive package of non-wage benefits (medical care, the Nais benefit platform, recreation allowance, access to a platform for learning foreign languages, access to the Marcel international training platform, etc.).
- High working flexibility (we work in a hybrid model, with predominance of home office).
- Work Your World – opportunity to work from any place in the world for 6 weeks a year and access to the Home Swap Home internal platform.
- Friendly and casual working atmosphere in a close-knit team filled with positive energy.
At Publicis Groupe, we value diversity and invite all candidates to apply, regardless of age, gender, sexual orientation, religion or lack thereof, origin or disability.
