Description
Position at GroupM
Background on the Transformation Centre of ExcellenceThe EMEA Transformation Centre of Excellence was developed to support all 39 EMEA markets with the roll-out of a standardized operating model built off the back of work that started in the APAC region. This includes the standardization of applications across the region, through custom built solutions for media, media finance and core finance. The systems are built off standardized processes owned by the Regional Process Owners (RPOs) across four functions, Digital Media, Traditional Media, Media Finance and Core Finance. The people aspects of the transformation are owned by the Business Transformation pillar which looks to develop the overall operating model through development of the organization structure, business case, governance and change management blueprint. The final pillar looks to achieve efficiency through Robotics Process Automation, by leveraging RPA tools to automate manual work.
Roles and Responsibilities•Reports to the EMEA Process Lead•EMEA process owner of the digital media (biddable media) processes across GroupM and it’s Media Agencies.•Overall responsibility for operationalization of the EMEA strategy and direction of ongoing media, and process improvement•Overall responsibility for implementing transformation initiatives for the E2E media process (top down)o Leading process workshops at a level 4 process, and assisting markets to craft L5 processeso Working with the solution owners and transformation team to create a holistic operating modelo Leading the training and business simulations of processes for each market
•Overall responsibility for further centralization activity into the market and regional media hubsoLeading difficult conversations to drive change across in-market Excos•Oversees the market level process SMEs to drive process standardization, simplification and improvement initiatives across the media.•Works with the process lead to standardize ways of work within the process stream and across other pillars•Owns the EMEA media process transformation project portfolio and responsible for its delivery within budget and timelines•Responsible for aligning with global project initiatives for the media processes•Ensure integration of improvement initiatives across the E2E process and drive the prioritization of initiatives based off business needs, resources and budget•Ensure adherence to regional process policies/controls and perform quality reviews to monitor risks•Provide oversight for adherence to and improvement of media process KPIs both in the agencies and GroupM functions•Drive leadership and key stakeholder buy-ito improvement initiatives and sits Steering Committees for major projects•Partake in adjacent responsibilities where necessary to drive the holistic project forward
Capabilities•7+ years team and project management experience, with a track record of continuous improvement and strategic partnering in a multinational environment•Exposure in media & advertising industry is a must, preferably in a media agency environment.•Solid understanding of E2E media, process operations (beneficial: IT environment and process variation across EMEA)•Strong stakeholder management skills with demonstrated ability to deal with different nationalities, cultural background and conventions in EMEA•Understanding and appreciation of how to operate and deliver change within the varied cultural environments in the EMEA region•Key role as a leader and motivator to a start up team•Customer and Quality orientation•Ability to work independently and systematically•Flexibility and ability to work under pressure•Excellent communication skills•Business fluent in English
