ACCOUNT DIRECTOR
The Account Director at Common Thread Collective (CTC) will play a pivotal role in managing and growing key client relationships. This senior-level position focuses on client retention, expanding business opportunities, and delivering exceptional client service. This individual will leverage their eCommerce marketing expertise, sales acumen, and account management experience to provide strategic guidance and drive mutual growth. The Account Director will build strong relationships, particularly with client executives, hosting events, providing tailored insights, and aligning CTC’s solutions with client needs.
WHAT WE LOOK FOR
This place isn’t for everyone, but it might be for you if…
YOU SET THE STANDARD
- Exemplify Exceptional Client Service: Set the benchmark for outstanding client relationships by consistently exceeding expectations, ensuring each client feels valued and understood, and establishing CTC as an essential partner in their success.
- Drive Strategic Revenue Growth: Lead by example in identifying upsell and cross-sell opportunities, proactively aligning CTC’s solutions with client needs to maximize revenue and demonstrate value beyond basic services.
- Master Conflict Resolution: Handle client issues with composure, empathy, and a solution-focused mindset, setting the standard for proactive conflict resolution and preserving long-term client satisfaction.
- Showcase Data-Driven Forecasting: Deliver accurate, data-informed revenue forecasts that set the pace for transparency and accountability, helping both clients and internal teams plan effectively.
- Lead with Relationship-Building Excellence: Build strong, strategic connections with client executives, setting the standard for influential relationship management and positioning CTC as a trusted advisor at the highest levels.
YOU ARE DRIVEN TO INCREASE VALUE
- Proactively Identifies Growth Opportunities: Continuously seeks out new ways to expand client relationships, from introducing innovative service offerings to presenting data-driven recommendations that drive measurable results.
- Champions Long-Term Client Success: Prioritizes strategies that align with clients' broader business objectives, ensuring CTC’s solutions contribute to sustainable growth and increase lifetime client value.
- Maximizes ROI through Insightful Strategy: Develops tailored, impactful strategies that enhance the effectiveness of clients' eCommerce marketing investments, showcasing CTC’s ability to drive exceptional ROI.
- Anticipates Client Needs: Stays ahead of market trends and client goals, offering proactive solutions that address emerging needs and reinforce CTC’s role as a value-added partner.
- Pushes for Continuous Improvement: Actively pursues opportunities for personal and team development, consistently refining CTC’s service offerings to enhance client satisfaction and set higher standards for value delivery.
YOU CREATE AN ENVIRONMENT OF EXCELLENCE
- Leads by Example with High Standards: Demonstrates professionalism, responsiveness, and attention to detail in all client interactions, inspiring the team to uphold these standards in their own client-facing roles.
- Promotes a Culture of Accountability: Sets clear expectations, tracks key performance metrics, and encourages team members to take ownership of their contributions, fostering a culture where excellence is the norm.
- Encourages Innovation and Continuous Learning: Creates an open environment for idea-sharing and skill development, empowering the team to stay at the forefront of eCommerce marketing trends and continuously elevate the value provided to clients.
What Success Looks Like
NECESSARY SKILLS
eCommerce Marketing Expertise:
- In-depth understanding of eCommerce platforms, digital advertising channels, conversion optimization, and customer acquisition strategies to drive client success.
Sales and Upselling Proficiency:
- Skilled in identifying, pitching, and closing upsell and cross-sell opportunities, with a strong track record in client renewals and revenue growth.
Data Analysis and Forecasting:
- Ability to interpret marketing data, analyze trends, and create accurate revenue forecasts to inform both client and internal strategy.
Contract Negotiation:
- Proficient in negotiating contract terms that align with client needs and CTC’s goals, ensuring mutually beneficial agreements.
Relationship-Building:
- Exceptional ability to build and maintain strong relationships with clients, especially with executive-level stakeholders, fostering trust and loyalty.
Problem-Solving and Conflict Resolution:
- Skilled in addressing client concerns and resolving conflicts with a calm, solution-oriented approach that maintains positive relationships and client satisfaction.
Strategic Communication:
- Excellent communicator who can convey complex ideas clearly, tailor messages to different audiences, and ensure alignment across client and internal teams.
DOMAIN
MANAGEMENT
- The Account Director will be responsible for the relationships of CTC’s top clients. They will report directly into the VP of Sales
ORIENTATION
- This role will be primarily client facing but will have to have deep ties to the internal CTC team.
WHAT’S IN IT FOR ME?
SALARY
- $150,000 base salary, annually
- This is prior to any benefits (see the “ABOUT US” Section for additional details)
- Bonus Structure | 25% of Base Salary based on reaching Goals
- Commissions | Commissions awarded based on additional revenue attainment from Upsells and Partnerships
ABOUT US
At CTC, we are fixated on building the next generation of legendary brands and the people who will lead them.
To give ourselves our best shot at accomplishing this mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.
We recognize these values aren't for everyone. They're challenging.
In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.
For those who resonate with the following values, CTC has proven itself to be a remarkable place to grow and thrive.
- We Set the Standard
- We Are Driven To Increase Value
- We Create an Environment of Excellence
We’ll come alongside you and care for you in your pursuits by offering full-time permanent CTC employees:
- 401K | program with a 3% company match (post 90 days employment) to bring out the investor inside you
- TIME OFF | When you’re at CTC, you’re firing on all cylinders. To make that possible, we offer a Flexible Time Off policy where you will coordinate with supervisor to take time away from the office for rest, travel, and variety of others things that are important to you!
- MEDICAL | Full health, dental, and vision benefits that fit your lifestyle and goals
- WELLNESS | A wellness reimbursement program that inspires 360 degrees of health: mentally, physically, and spiritually
CTC is an Equal Employment Opportunity employer. We Embrace I.D.E.A. and are committed to fostering a culture of performance and inclusivity.
Common Thread Collective provides this Privacy Notice for California Consumers/Employees only to individuals residing in the State of California who are considered “Consumers” under the CCPA and from whom we collect “Personal Information” as described in the CCPA (“Consumers”). This CCPA Employee Privacy Notice sets forth our privacy practices as required by the California Consumer Privacy Act of 2018 (“CCPA”). We provide you this notice because, under the CCPA, California Residents who are employees, employee applicants, or contractors qualify as Consumers. For purposes of this CCPA Employee Privacy Notice, when we refer to Consumers, we mean you to the extent you are a California employee, employee applicant, or contractor. To see our full policy, please click here.
