Account Growth Manager/Director

Cervello • Full-time • Boston, Massachusetts, United States • 2d ago

About Us

At Cervello, we are committed to delivering innovative data and analytics solutions that drive tangible business outcomes. As part of our continued growth, we are looking for a commercially focused professional with experience in account management and a solid understanding of project delivery. If you are strategic, results-driven, and skilled in managing client relationships and ensuring project success, this role offers an exciting opportunity to thrive with us.

Position Overview

This role is key to maintaining and expanding existing client relationships at Cervello while driving revenue growth. The focus is on account management—ensuring client satisfaction in ongoing engagements, identifying opportunities to enhance relationships by utilizing Cervello's full range of capabilities, and converting those opportunities into new projects. This is not a new business acquisition role but one centered on nurturing and developing key accounts, building trust, strengthening client partnerships, and growing our presence within these accounts

Key Responsibilities

Account Management & Growth

Serve as the main point of contact for key clients, ensuring ongoing satisfaction and proactively addressing any concerns or needs.
Develop and execute strategies to grow client accounts by deepening relationships, identifying opportunities for additional services, and ensuring clients understand the full range of Cervello's offerings.
Actively monitor client engagements to ensure they are meeting expectations and deliver high value, addressing any issues before they escalate.
Identify and drive opportunities within existing accounts to expand our footprint, whether through new projects, services, or enhanced collaboration.
Collaborate closely with internal teams to ensure smooth project execution, aligning deliverables with client goals and providing consistent updates to clients.

Project Delivery & Execution

Partner with delivery teams to ensure projects are executed successfully, providing leadership and oversight where necessary to meet client expectations.
Manage project risks, timelines, and budgets, ensuring profitability and adherence to quality standards.
Provide subject matter expertise in data and analytics to ensure the solutions we deliver meet clients' specific business needs.
Stay informed of industry trends and best practices to enhance both delivery and advisory capacity to clients.

Client Relationship Development

Lead discovery meetings and ongoing communications with clients to fully understand their needs, goals, and pain points, positioning Cervello as a trusted partner.
Create and execute account management plans that prioritize client retention, satisfaction, and long-term collaboration while driving account growth.
Share insights with clients about emerging trends in data and analytics, demonstrating Cervello's value as a thought leader and trusted advisor.
Ensure that clients are aware of the full breadth of Cervello's capabilities and actively seek ways to introduce new solutions that align with their business objectives.

Qualifications

6+ years of experience in account management, client relationship management, or a similar role, preferably in consulting or enterprise services.
3+ years of experience overseeing the delivery of data and analytics projects.
Proven ability to manage complex client relationships, ensuring ongoing satisfaction and alignment with business objectives.
Experience working with senior-level stakeholders, including C-suite executives.
Demonstrated success in growing accounts by identifying new opportunities and aligning solutions to meet evolving client needs.
Strong problem-solving skills with the ability to address client needs and align solutions to business outcomes.
Excellent communication skills, with the ability to clearly explain technical concepts to non-technical audiences.
Demonstrated ability to manage multiple priorities in a dynamic, fast-paced environment.
A team-oriented leader who fosters a collaborative and high-performance culture.

Why Join Cervello?

Innovative Culture: Be part of an entrepreneurial, fast-growing company where creativity and innovation thrive.
Career Growth: Work on cutting-edge data and analytics projects for some of the world's leading companies.
Impact: Play a crucial role in shaping the future of data services using modern platforms like AWS, Anaplan, Salesforce, and Big Data.
Inclusive Environment: Cervello is committed to building a diverse, inclusive workforce where all employees can succeed.

Cervello is an equal-opportunity employer. We are dedicated to fostering a diverse, inclusive workplace that values all backgrounds and perspectives. We welcome applications from all qualified individuals, regardless of gender, race, religion, sexual orientation, or disability.

Revised 10/1/2024

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