Job Description
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented AVP, Head of Growth - Institutional Retirement Solutions Group (IRSG) in Newport Beach, CA. This role can be on-site or hybrid.
The AVP, Head of Growth - IRSG is responsible for setting the vision, driving the strategy and directing the next generational operating model to support anticipated growth across the institutional retirement space, across the Defined Benefit and Defined Contribution sector. This leader will be responsible for overseeing transformational activities to drive scale while ensuring efficiency and effectiveness, inspiring change, optimizing processes, and leading cross-functional teams to achieve organizational goals.
How You Will Make An Impact
- Play a critical role in the long-term success of the institutional retirement business by defining the structure, designing, and implementing / directing future state operating model needed to support aggressive growth plans
- Develop short-range and long-range roadmap, programs, and policies to deliver industry-leading service outcomes that support the Division in achievement of long-term vision and business objectives
- Develop a holistic next-gen operating model for annuitant service delivery, taking into consideration a heavy focus on digital integration, and the needs of the individual defined benefit and defined contribution sectors
- Drives innovative solutions to both today’s and tomorrow’s challenges, utilizing innovative, efficient, and cost-effective processes to support Institutional Retirement Solutions
- Identify areas for improvement and develop tech-forward strategies to optimize business processes, leading with a continuous improvement mindset and cultivating innovation
- Build leadership and technical capabilities for the future and manages obstacles in a purposeful, driven manner
- Supports continued sales volume growth through alignment of department resources
- Responsible for developing talent, and aligning the right roles, responsibilities, and talent to expand the platform as we achieve our strong growth projections
- Reduce operating costs by identifying and eliminating non-value-add activities with a risk-smart approach
- Manage operational risk, including minimization of experienced gain/loss through oversight and adherence
- Build strong relationships with IT, Product, Distribution, and other Operations teams to align objectives, deliverables, and successful outcomes
- Improve ease of doing business for participants, plan sponsors, strategic partners
- Collaborate with cross-functional teams to drive change and ensure successful implementation of initiatives, connecting to industry trends and future requirements, while engaging, inspiring and motivating matrixed teams
- Develop, monitor, measure, and manage appropriate KPIs to ensure teams are delivering on our service commitments
- Responsible for effectively communicating the strategic business direction to a variety of stakeholders
- Provide advice, expertise, and decision-making around operational and service issues on Divisional committees and working groups
- Collaborates with peers and colleagues to expand knowledge and perspective of other areas within organization
- Challenge us to deliver enhanced service experiences in the most efficient methods
The Experience You Will Bring
- 4-year degree or equivalent experience in Business Administration, Operations Management, or a related field; MBA preferred
- 20+ years, typically includes management experience
- Proven experience in leading transformation initiatives and managing operations
- State and life insurance (FINRA/SIE) licenses will be required
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to lead and inspire cross-functional teams
- Proficiency in project management and change management methodologies
What Will Make You Stand Out
- Develops people to meet both their career goals and the organization's goals; builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals
- Finds opportunities to create new and better ways for the organization to be successful
- Consistently achieves results, even under tough circumstances; knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Base Pay Range
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
Base pay range: $215,000 - $250,000
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
