Company Description
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value
Job Description
We are seeking a dedicated Help Desk Support Specialist to join our team. This role is pivotal in providing end-user support for our internal toolset. The ideal candidate will possess specialized product administration knowledge of Atlassian products and will be instrumental in supporting our team ways-of-working transformation.
Key Responsibilities:
- Provide end-user support for Atlassian products (Jira, Confluence, Bitbucket, Bamboo, etc.).
- Assist in the administration and maintenance of the internal toolset.
- Troubleshoot and resolve issues related to the Atlassian suite.
- Support cloud migrations and design custom workflow solutions.
- Collaborate with engineering and product teams to integrate Atlassian tools into software engineering processes.
- Train and mentor junior associates to build internal expertise.
- Engage with clients to understand their needs and provide tailored solutions.
Qualifications
- Proven experience with Atlassian products (Jira, Confluence, Bitbucket, Bamboo).
- Strong problem-solving skills and the ability to troubleshoot complex issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience in cloud migrations and custom workflow design is a plus.
- Previous help desk or technical support experience preferred.
- High English level
