Company Description
Epsilon is a global leader in outcome-based marketing. As a company at the forefront of marketing innovation, Epsilon provides a unique blend of data, technology, and services, driving measurable results and business growth for its clients. With over 9000 employees in 60 countries and rich 50-year history delivering cutting edge technology, data, and media solutions, Epsilon has a vast client portfolio in Automotive, Telecommunications, Retail, Fast Moving Consumer Goods, Financial Services, Healthcare, Travel, and more.
Did you know that Epsilon:
- Created the first ever travel rewards program for PanAm Airlines?
- Built Apple’s first CRM database?
- Is the technology behind the loyalty programs of Marriott, Walgreens, Citi, and more?
- Is ranked number 1 in IDC’s MarketScape Assessment for global DSPs and Leader in Forrester’s global Loyalty management software vendors?
Job Description
How You’ll Make an Impact
We are looking for a Client Development Manager to join our sales team in Colombia reporting directly to the Senior Director, Sales - ROLA. As a pivotal member of our team, you will play a crucial role in maintaining and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our Media, Advertising, and Data platforms. Your efforts will be instrumental in ensuring the continued success and satisfaction of our valued clients
What You’ll Achieve
- Cultivate and strengthen relationships with assigned accounts, promoting awareness of Epsilon's solutions and fostering long-term partnerships.
- Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs.
- Drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements.
- Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency.
- Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery.
- Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships.
- Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients.
Qualifications
What you’ll bring with you:
- 5 years' experience selling Advertising and/or Marketing technology products, preferably at multinational or leading national companies.
- Demonstrated track record of successfully managing a diverse portfolio of accounts, with a focus on delivering exceptional customer service and driving business growth.
- Deeply committed to delivering a superior customer experience, with a strong orientation towards customer satisfaction and retention.
- Exceptional communication skills, adept at conveying complex ideas and building rapport with clients and internal teams.
- Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments.
- Self-motivated and results-driven, with a focus on surpassing performance targets.
- Proficient in English for business discussions and correspondence at an intermediate level.
- Experience with CRM software is advantageous, showcasing efficiency and technology utilization.
Why you might stand out from other talent:
- Experience with CRM software is advantageous, showcasing efficiency and technology utilization.
Additional Information
We offer:
- Being part of a leading team in an industry in full growth and with great international projection.
- Work modality: hybrid
- Holidays: 15 days
- Medical insurance
- Training and Development Programs
- Language training (English and/or Portuguese)
#LI-LM1
