Company description
PHM is the leading health media agency in the US. We are designed for—and dedicated to—delivering best-in-class solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health and wellness, our work across the entire media ecosystem helps real patients navigate the most pivotal moments of their healthcare journeys.
While we have grown to be the No. 1 agency in our industry, at heart we’re still a startup. It’s that energy and spirit of innovation that allows us to create bold and meaningful “health media firsts” for our clients, and to do it all with #phmlove.
OverviewWhat is Client Operations?
Client Operations serves as a trusted advisor and business partner, connecting the dots across all capabilities and maintaining a pulse on key business metrics. Our team ensures smooth business operations by managing client-specific tasks efficiently and effectively.Our Mission is to drive team productivity, facilitate key processes, and proactively steward the business to success.
Position Summary
The Client Operations Director will oversee operational efforts for a client business, ensuring efficiency and effectiveness in agency operations. This role covers financial oversight, reporting, process development, project management, communication flow, and best practices. The ideal candidate possesses an analytical mindset, proactive problem-solving skills, and the ability to organize and track multiple projects simultaneously. Adaptability, resourcefulness, and a solution-oriented approach are essential in this fast-paced environment.
This is a hybrid role requiring 3 days in-office each week at either our NYC, Chicago or Philadelphia offices. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.
Responsibilities- Financial Oversight & Reporting:
- Manage client financials across teams, troubleshoot issues, and act as a liaison for client communication.
- Scope & Staff Planning:
- Oversee hours reporting, pacing, and scope of work management.
- Monitor scope agreements to prevent scope creep and maintain focus on key deliverables.
- Assist with scope tracking, change orders, and understanding contractual arrangements.
- Project Management
- Create and manage master project plans for large-scale initiatives and cross-functional teams.
- Track key project milestones, address challenges, and ensure timely execution of deliverables.
- Provide consistent status updates to internal and external stakeholders.
- Process Development & Management
- Design new systems, processes, and tools for integrated work.
- Identify opportunities to streamline workflows and improve efficiency.
- Drive compliance and champion change management for new processes.
- Develop training materials to document and instill best practices.
- Conduct lessons learned and process improvement reviews for ongoing enhancement.
- Leadership & Collaboration
- Act as the primary operational support contact for business leads.
- Build bridges across multiple agency teams, fostering collaboration in dynamic environments.
- Proactively identify and remove barriers to project success.
- Improve client and team interactions, enhancing collaborative dynamics.
- Establish and roll out best practices, systems, and tools for the organization.
Qualifications- Minimum of 7+ years in operations or project management in a media agency setting with experience managing financials & scoping
- 3+ years people management experience
- 3+ years managing internal stakeholders + client relationships including procurement
- Expertise in Microsoft Office Suite and other PM-related tools such as Workfront, JIRA, SmartSheets
- Experience managing large scale digital, media or pharma projects
- Experience in financial management, project planning, and process development
Additional informationOur Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.
Compensation Range: $95,950 - $150,995 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 2/1/2025.
All your information will be kept confidential according to EEO guidelines.
