OverviewWhat you will enjoy in this role:
- You will gain a comprehensive understanding of the marketing technology platform and its various solutions to explain and educate clients (both Business & Tech) to optimize their program setup.
- You will build and manage strong client relationships, utilizing strong influencing and negotiation skills.
- You will work in an open and transparent environment that values innovation and efficiency.
- You will collaborate with multiple teams internally and externally to support client onboarding and enhance client satisfaction.
- You will have opportunities to apply business management, financial concepts, and contracts knowledge to analyse business needs and develop recommendations.
ResponsibilitiesWhat you will do:
- Own the understanding of client end goals and act as the principal contact for operational and tactical issues, representing the delivery of all products and services to the client.
- Assume ownership and success of each new client onboarding, leading all aspects of the launch with the client, and ensuring workflow expectations and timelines are met according to service level standards and account tiers.
- Create, update, and nurture processes with stakeholders across organizations.
- Deliver excellent customer service and manage customer operational relationships.
- Act as a liaison between multiple teams internally and externally to support client onboarding.
- Provide recommendations and best practices to ensure advertiser accounts meet maximum quality setup standards before launch.
- Participate in Sales handoff/Launch Kick-off calls.
- Prepare clear, concise, and persuasive communications for multiple audiences, demonstrating effective writing, presentation skills, and active listening.
- Analyze issues or problems and develop/implement corrective action plans.
- Meet and adhere to Service Level Agreement standards.
- Demonstrate strong communication etiquette in calls and emails.
- Work across and foster a team environment with Sales, Tech, Legal, Finance, and Client Development.
QualificationsQualifications
- Bachelor’s degree in Marketing, Business, or a related field.
- 1+ year of experience working in digital marketing and project management
- Excellent customer service, communication, and interpersonal skills.
- Ability to manage multiple accounts and tasks without error in delivery.
- Strong influencer and negotiation skills.
- Knowledge of business management, financial concepts, and contract analysis.
- Exceptional problem-solving and analytical skills.
- Ability to work effectively in a team environment and collaborate with various departments.
- Good to have Project Management certification
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
YOUniverse. A work-world with you at the heart of it!
At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do.
Take a trip to YOUniverse and explore our unique benefits, here.
Epsilon is an Equal Opportunity Employer.
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.
