Company Description
Digitas Health London is the People-Powered Health agency: We help brands engage with people to deliver ideal health, now. We design transformative experiences that move people further along the path to health at any moment. By putting the power to change health outcomes in the hands of patients, healthcare professionals, carers, and payers, we help health brands create value across today’s connected health ecosystem. To do this, we start with a generous, behaviour-driven ideal then work in lean, agile and iterative ways to turn the ideal into action.
We are a generous, idealistic, straight-talking collection of creatives, strategists, analysts, social media experts, PMs, and client service leads. We work together to help people-centric health brands deliver new business value through new customer experiences. Whether connected content programmes, mobile apps, digital services, or social communities, we use digital and emerging technologies to help healthcare brands build loyalty, break habits, connect care ecosystems and disrupt traditional markets.
As part of Publicis Health, our small-but-mighty team works to bring applied innovation to a range of global, EMEA and UK clients, working in collaboration with other DH offices in Philadelphia, New York, San Francisco and other sister agencies in London, Windsor and around the world. Learn more about DH at www.digitashealth.com.
OUR DIVERSITY, EQUITY & INCLUSION STATEMENT
At Publicis Groupe UK, we’re committed to creating a safe, diverse, and inclusive working environment where everyone can thrive. This begins with striving to ensure our recruitment process is welcoming and allows equal access to opportunity for people regardless of age, disability, gender identity, neurodiversity, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion.
An inclusive workplace (PUBLICIS HEALTH)
The more diverse our team, the more imaginative, intelligent and inspirational our culture and our work will become. Here are some of the ways we help promote diversity at Publicis Health.
Recruitment
- Diversity & Inclusion management
- Mandatory unconscious bias training
- Career and school programmes to build industry access for people from mixed socio-economic backgrounds
Culture
- Support communities for women, LGBTQ+, BAME, Disabled employees and their allies
- A wellbeing programme which includes free HeadSpace membership.
Future
- CSR is central to our ethos and work moving forwards
OverviewAt DH London, we believe the healthcare industry is ready for something new. New tech platforms, data-driven engagement models, and digital product divisions may be foundational to the current wave of change, but it’s ideas, experiences and stories that inspire people to change behaviour. And that’s where you come in. Our work can take on many different forms from product design through to brand launches and omnichannel frameworks. As an Account Manager you will feel comfortable being the day-to-day lead across these projects with a focus on building client relationships so you become a trusted partner. Through this partnership you will be successful in growing your accounts with the support of your senior CS leads.
ResponsibilitiesCORE RESPONSIBILITIES INCLUDE:
- You will act as day-to-day contact for multiple healthcare accounts as part of an integrated digital team; orchestrate the execution of insights, content development and distribution, design and build of websites, apps, paid promotions, and analytics reporting for several clients
- You will have the respect of the client, be seen as a valued contributor, your opinion will be trusted, and you will be seen as the day-to-day contact
- You will understand the strategic and creative vision for the brand(s) you work on, contribute to discussions, and detect/anticipate strategic and creative inconsistencies or potential issues
- You will demonstrate credibility through your up-to-date knowledge of developments (both brand and technology updates) that relate to our clients and their business
- You will exercise caution and consider the implications of client requests before committing to a course of action. In other words, you think and ask questions; you don’t just say yes
- You will manage client (and agency) expectations – what is possible, by when, at what cost; educate the client on agency processes
- You will uphold meticulous attention to detail across all projects
- You will work closely with the Senior CS leads to spot and convert opportunities within your accounts
- You will collaborate with the project management team to develop and implement timelines, prepare project scopes, and conduct financial reporting. On certain projects you will own these tasks with limited oversight
- You will take responsibility for the trafficking of active projects, ensuring resource is booked and briefed in a timely fashion
- You will help prepare for and contribute to internal and client status meetings, ensuring that you have all documentation prepared and ready for meetings
- You will be able to get urgent/unplanned work done when required, due to the trust and respect you have earned from the wider agency team
- You will have an ability to keep calm, and avoid creating crises for others
- You will be driven and motivated, but realistic about what can be achieved, time frames, capacity, capability
- You will motivate the wider team creating a collaborative and energetic spirit within your accounts
- You will write briefs and provide supporting material for the UX and Creative departments which are thought-through and appropriate
- You will have the ability to assess creative work against a brief, and give rational objective feedback
- You will be able to ‘defend’ creative work against the original brief with objectivity and a sound understanding of the function of brands
- You will ensure all client queries are responded to promptly (same day), where necessary allocating responsibility to other team members
Qualifications- You have an infectious passion and enthusiasm for health, immerging technology, and innovation
- You thrive in an environment that requires constant learning, have an ability to assimilate lots of information quickly, draw conclusions and make suggestions for resolution
- You have experience in co-leading project teams to plan and deliver digital campaigns, supporting to develop multi-channel, multi-faceted, multi-market strategies
- You understand the importance of delivery within a digital project and if needed, could manage, and run projects within scope
- You know the important of data and insights and will be comfortable working with our team of digital strategists to provide competitive insights, drive results and inform future strategies
- You are a strong communicator and know how to tell compelling stories in PowerPoint, pulling together contributions from various internal stakeholders into a cohesive story
- You can support in workshops and brainstorms with preparation, participation, and follow-up
- You are a self-starter and not afraid to show initiative, capable of organising your own time to achieve deadlines, prioritising tasks within given time frames, and knowing when to ask for help
