Company Description
About Publicis Groupe
Publicis Groupe, known for its world-renowned creativity, best in class technology, digital and consulting expertise, is the world’s third largest communications group in the world. With more than 80,000 people in over 100 countries, the Groupe has four Solution hubs: Creative with Publicis Communications, Media with Publicis Media, Digital business transformation with Publicis Sapient, and Health & Wellbeing with Publicis Health.
Since 2014 and the acquisition of Sapient, Publicis Groupe has undergone a profound transformation by scaling a new model connecting data, creativity and technology. We have continued on that journey with the 2019 acquisition of Epsilon to further scale our data led offering and provide true momentum to our clients own transformation.
This model, with a country led approach, is called the “Power of One” and gathers all the capabilities of the Groupe under one roof, putting clients at the core of the organisation.
It breaks down the silos between Publicis Communications, Publicis Media, Publicis Sapient, and Publicis Health making them work seamlessly and efficiently to help clients transform marketing and business at scale.
Never has our vision and drive for Power of One been as demonstrable as in the role of the Global and Regional Client lead. The Publicis Groupe is a brand led organisation powered by data driven global Practices and has our clients at the absolute core of our business. The role of a RCL is essential for driving growth, for understanding and leading our clients own transformation through delivering the true scale our agencies capabilities. A RCL sets the vision, builds a culture of collaboration and curates a team of experts from our whole Groupe to deliver on that promise. They are true leaders with responsibility for revenue, profitability and leading the relationship with our clients. We could not be more committed to delivering excellence and we articulate our approach to that as the following;
Clients Come First; The entire Publicis Groupe transformation was designed to put clients at the center of all we do. Their needs and objectives drive the solutions we provide in order to help them win and grow.
We are Seamless; We have created the powerful role of the Regional Client Leader. One person who acts as one point of access and one point of accountability to tap an 80,000-deep pool of talent - free from silos, legacy, and convention.
We are Frictionless; We have unified P&Ls and removed all operational barriers that enable true collaboration.
We are Modular; The core benefit of our new organization is not only in the depth and range of capability but, more importantly, in our ability to configure situationally; the ability to configure around individual client needs and an open architecture to plug & play world class partners when needed. Modularity is critical as it enables a future proof way for this organization support innovation now and keep pace the changes that show no sign of stopping.
We are United; By fusing together our creative, intelligence, and technology expertise, we are able to provide clients with transformative ideas and consumer experiences, unlike any other agency or holding company in the marketplace.
Job Description
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Client Management
• Establish a partner-relationship with clients by being involved in the business environment.
• Provide business solutions through media approaches for assigned brands.
• Ensure professional deliveries in all client dealings.
• Manage clients' requests appropriately (e.g. push back on unreasonable timelines, make judgment or evaluate value on ad hoc requests).
• Take ownership for assigned brands.
• Build and coach high performing team members as required
2. Business Partner Management
• Leverage good relationships with business partners (e.g. creative, media owners), hence the ability to obtain updated information that contributes to the work objectives, value-add to clients or a smooth campaign placement.
• Conduct professional briefings to business partners on innovations and ensure alignment to clients' objectives.
• Ensure clear documentation on all communications with business partners.
• Ensure best value from all negotiations across media owners and campaigns.
• Manage and resolve conflicts between team members and media owners.
3. Research & Media Applications Proficiency
• Proficient in all syndicated and proprietary media applications.
• Display competency in using advanced functions in each tool.
• Able to tap into proprietary consumer insight applications or alternative sources for more in-depth analysis.
• Proficient in using agency's planning approach.
4. Financial • Assist the team members to reconcile all media payment variances of assigned brands.
• Work with team members to ensure accurate and timely invoicing (e.g. regular review of unbilled reports, resolve unbilled cases with Finance).
• Follow-up with clients on ageing matters.
5. Industry Knowledge (Consumer, Business or Brand Insights)
• Exhibit good understanding and forecast on media/ industry/brand development & implications to the businesses.
• Evaluate the strategic implications of media/ industry/brand developments.
• Leverage media to achieve brand objectives, hence providing in-depth evaluations or proposals to assigned campaigns.
• Initiate alternative resources on consumer/brand/ business insights apart from industry sources.
6. Investment Management
• Optimize the given investment or allocate appropriate investments by medium/brands.
• Provide investment consultation to client on appropriate budget to meet the desired objectives.
• Supervise on cost management for brand across medium used.
• Master contract management (e.g. propose, negotiate, track fulfillment, etc.)
• Input on action plans in expenditure reports.
• Reconcile all sources of costing/investment variances.
7. Corporate Responsibility
• Participate in pitches and awards submission.
• Demonstrate appropriate behaviors to uphold the company's image, reputation and credentials.
Qualifications
- At least 5-6 years of experience in a media agency
- Strong communication and presentation skills
- Strong understanding of media terminology & concepts
- Conversant with digital media and able to think across the whole media mix, hands-on experience with various technology platform
- Sense of commercial acumen
- Attention to detail and numeracy
- Possess rigor with ability to thrive in a fast-paced and dynamic environment
Additional Information
Our employee benefits package comprises the following:
👉 Generous leave entitlements, including birthday leave, rest day and family care leave.
👉 Office closure for World Mental Health Day 10th October.
👉 Additional Company closure for all 4 major festive Celebrations
👉 Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
👉 Life and personal accident insurance and group hospitalization and surgery.
👉 A hybrid working schedule and with Friday disconnects.
👉 Rest Relax & Recharge - office closure last week of December every year.
👉 Phone Allowance
