Overview
How You’ll Make an Impact
Epsilon is seeking a Senior Data Solutions Specialist to join our strong and steady Data Solutions team. The Senior Data Solutions Specialist's primary goal is to provide an innovative and analytical approach toward account management. The Senior Data Solutions Specialist will report to the Director, Client Services Delivery.
What You’ll Achieve
- Impact: You will be responsible for facilitating the successful completion of Data Delivery Orders including complex / custom projects. You will lead and manage department and cross-functional projects as assigned. You will also provide ongoing mentoring and guidance to account support team members.
- Career Growth: If successful, the Senior Data Solutions Specialist may gain exposure to other clients where you can make the most impact. Also, you may have an opportunity to level up to a Lead role helping to mentor more junior specialists and hone your leadership skills.
Who You Are
- What you’ll bring with you:
- Ability to manage sector team workflow and execute promotion programs
- Ability to coordinate meetings to review forecasts, orders, and project progress. Experience in the development of web applications while leveraging experience with various content management platforms.
- Comfortable and proficient in Windows, GUI, and Command Line interfaces (including Unix). Proficient in using internal systems and tools.
- Ability to develop client support strategy and partner with Sales to manage day-to-day customer relationships
- Initiative – Proven ability to manage multiple tasks/projects effectively. Demonstrates logical thinking and problem-solving under deadlines and incomplete information
- Problem Solving – High attention to detail and proven strategic thinking. Ability to identify, troubleshoot, and recommend solutions for various issues (client, system, product, market)
- Collaboration – Demonstrates leadership skills, including responsiveness, communication, self-assessment, and inspiring others. Positive influence within the team aligns with management, and champions business goals and changes
- Organization – Flexible, adaptable to change, and effective in managing risk and uncertainty.
- Willingness to work flexibly, including overtime as required by the business
- Why you might stand out from other talent:
- Bachelor’s degree preferred
- At least five years’ experience in a customer service role
- Strong customer focus with effective relationship-building, tact, and diplomacy
- Analytical ability to interpret data and guide decisions to improve business performance
- Maintains composure under pressure
Additional InformationWhen You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
- Time to Recharge: Flexible time off (FTO), 14 paid holidays
- Time to Recover: Paid sick time
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
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