OverviewHow You’ll Make an Impact
Epsilon is seeking a Senior Account Manager (OEM Account Lead) that will provide exceptional client service by managing the day-to-day operations of the account. This leader will be responsible for the overall growth of the account, program strategy, operational excellence and team leadership. This role will report to the Senior Vice President, Strategic Consulting and work closely with our internal support teams including Technology, Print Production, Finance, and Call Center. This is a hybrid role, with an expectation of 2 days/week in the Southfield, MI office.
This is a great opportunity to apply understanding of client objectives, dealer behavior/motivations, marketing and branding principles, available data, and Epsilon products to develop strategy recommendations. Additionally, partnering with Account Executive leads and Technology support to present new opportunities to clients. You will partner with cross-functional teams on account & campaign set-up, monitor and manage program performance to identify risks, develop mitigation strategies and present program performance to the client. Drive operational efficiency and scalability through standardization and automation, driving adoptions of products, tools, processes and best practices throughout the team. Foster a collaborative environment within the organization.
What You’ll Achieve
- Impact: Drive successful marketing campaigns, operational excellence and enhance client satisfaction.
- Career Growth: This role is the primary face of the Epsilon brand with the client stakeholder(s) and a key role in achieving strategic goals and cross-functional collaboration.
Who You Are
- What you’ll bring with you:
- Excellent client service acumen, presentation and writing skills.
- 4+ years in Account Management or Project Management.
- Desire to learn the details of Epsilon offering (tech, digital and data).
- Technology expertise (business requirements gathering, quality assurance testing).
- Ability to manage and prioritize multiples tasks and projects.
- Attention to detail to ensure consistent quality in all deliverables.
- Proficient in Excel, Word and PowerPoint.
- Why you might stand out from other talent:
- Bachelor’s Degree from four-year college or university.
- Digital Marketing or Interactive Agency experience.
Additional InformationWhen You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
- Time to Recharge: Flexible time off (FTO), 14 paid holidays
- Time to Recover: Paid sick time
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
#LI-LC1
