Description
Mosaic Media is seeking a talented Account Executive to join our accounts team. You will be pivotal in managing client relationships and driving the performance of assigned accounts. Your expertise will be essential in fostering client engagement, growing revenue, and delivering exceptional service. Please note: this job position focuses on client management, NOT bringing in brand new client business.
About Mosaic Media:
Mosaic Media is an advertising agency that offers a wide range of services including both digital (programmatic, Google Ads, social media) and traditional (radio, TV, print) media buying. We work with clients from various industries, helping them reach their target audience and achieve their marketing goals. As a company, we value creativity, teamwork, and continuous learning.
Responsibilities:
- Build and maintain strong client relationships through effective communication, active listening, and personalized service, ensuring clients feel understood, informed, and valued.
- Anticipate client needs and proactively identify opportunities to add value, offering strategic recommendations and solutions.
- Manage and resolve client issues swiftly, ensuring high levels of satisfaction and retention.
- Drive revenue growth by identifying and capitalizing on upselling and cross-selling opportunities within existing accounts.
- Develop and implement strategic account plans in alignment with business objectives.
- Define and track key performance indicators (KPIs) for client accounts.
- Stay updated on emerging industry trends and technologies, assessing their impact on clients' businesses.
Budgets and Numbers:
- Oversee and monitor account budgets, including annual and incremental budgets for media placement.
- Collaborate with the media and accounting teams for accurate invoicing and reporting.
- Provide financial insights to support decision-making and enhance account management efficiency.
Reporting:
- Utilize data analytics tools to analyze client data and provide actionable insights.
- Regularly review account performance with clients, offering strategic recommendations.
- Conduct performance review meetings with clients, discussing progress.
- Gather client feedback and adjust as necessary to meet evolving needs.
Requirements
- Minimum of 3 years’ experience in account management within an agency setting.
- Bachelor's degree in marketing, advertising, or a related field.
- Knowledge of digital marketing trends and platforms.
- Strong analytical skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in the Microsoft Office suite, Google Sheets and Windows OS.
Benefits
Benefits include working in a friendly, team-oriented and stimulating work environment, banked PTO after 90 days of working at our company, holidays and a 401k for eligible employees. Opportunities for additional commission based on bringing in new clients are available. Health insurance is not included.
Pay
$26.44/hr ($55k annualized equivalent)
