Who We Are
The Farmer's Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We're starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers' doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.
To date, The Farmer's Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogs
What We Stand For and Where You'll Come In
We have big ambitions goals. Our mission is to give dog lovers true peace of mind by helping them do the best for their dogs – this will require us to completely reimagine how we care for our dogs and drive meaningful shifts in an industry that is desperate for change. We don't believe this is possible by implementing "best practices" or operating how the rest of the industry operates.
That's why we're looking for a highly innovative, strategic, and principles-driven Director of Paid Social efforts for The Farmer's Dog, taking our programs to unimagined levels of efficiency, sustainability, and scale.
The Director of Media, Paid Social plays a vital role in our mission by ensuring our investments in Paid Social channels (Meta, TikTok, Youtube, Twitter/X, etc) drive measurable and sustainable long-term growth for The Farmer's Dog by leveraging creative storytelling, data and targeting strategies to effectively build connections with novel audiences. Reporting into our Head of Media, your job will be to use all resources at your disposal (cross-functional partners, data, research, capital, etc.) to significantly innovate and scale our large, cross-channel paid social media program. You should be intuitively holistic in your approach, an excellent communicator, and hyper-focused on driving maximum business impact overtime. You'll have the opportunity to take the foundation we have in place (including an existing team of high-performing operators) and evolve it to establish The Farmer's Dog as the leading trusted pet care brand and the best option for dogs.
Our Principles
- One Team: We don't think of ourselves as "Acquisition Marketers", "Engineers", "Data Analysts", or "Product Managers". Beyond denoting skill sets and areas of expertise, we don't think departments matter. We'd rather align ourselves to the goals we're working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.
- We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren't tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there's a better or more impactful way to solve problems.
- We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.
- We Execute For Impact: We don't subscribe to "best practices" or "industry KPIs". We're uninterested in how we compare to "benchmarks"; instead we orient ourselves around being the best we can possibly be. Similarly, we don't subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.
- We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, "what's the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?". We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don't expect to be perfect the first time.
How You'll Make An Impact
- Lead and develop a high-impact team responsible for scaling and improving our paid social channel performance. You are excellent at leading through others, have high expectations, are direct and empathetic with feedback, and are eager to continuously surpass our goals and re-define 'best-in-class'.
- Drive sustainable scale in Paid Social, ensuring we invest responsibly in prospecting leaning efforts across popular and growing paid social / programmatic channels, leaning on creative and targeting strategies to meet an evolving customer base where they are. Balance short term impact with long term growth. Model and communicate the value and impact of all initiatives for effective prioritization.
- Bring thought-leadership to the department overall, because you know that no interaction exists in a silo and everything works together and therefore you have perspective and opinions on just about every channel and initiative.
- Champion a thorough experimentation culture within your function that balances and includes incremental building and big bets. OKRs are designed with this mindset.
- Build a data-driven and high decision-quality culture. Both individually and collectively dive deep in our data (including talking to customers & leads) to uncover insights that allow us to methodically remove friction from the experience across key customer segments.
- Own our tooling – constantly work to evolve the tools that enable us to achieve our mission faster, whether that's tooling that we build internally or external tools developed by our partners.
- Manage any and all relevant third-party relationships and contracts.
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