Company Description
At Digitas, we harness the power of connection to make positive impact everyday. We have a relentless focus on creating connections to help our clients’ businesses grow, connecting diverse people, ideas and expertise in innovative and exciting ways.
We are making positive impact with our amazing clients, through our capabilities in Consulting, Products & Platforms, Customer Engagement and Digital Media.
Part of Publicis Groupe, and a Leader in Gartner’s Magic Quadrant for Global Marketing Agencies, we’re proud to work with some of the world’s leading brands.
Digitas. Experience the power of connection.
Our Commitment
Digitas is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
OverviewAre you a visionary strategist with a passion for improving customer experiences? Do you thrive in a multi-disciplinary environment, working alongside Creative, Product, Technology, Data, and Media teams? If so, we have the perfect opportunity for you!
At Digitas, our Strategy team is a dynamic group of experts specialising in Experience, Research, Business Transformation, and Integrated Communications. We are looking for an Experience Strategy Director to shape the strategic experience priorities for a large global healthcare organisation.
Responsibilities- Identify and define customer experience challenges, considering both macro trends and internal business context.
- Create and present inspiring insights on audiences, competitors, and market trends.
- Develop a clear, strategic vision linked to overall business goals, validated by KPIs and OKRs.
- Lead the creation of strategies focused on business value, consumer needs, and operating models.
- Plan, deliver, and follow up on stakeholder/client interviews, workshops, and sessions.
- Develop project plans and product roadmaps, identifying opportunities based on research and analytics.
- Collaborate with cross-functional teams (technology, creative, strategy, data, delivery, and account).
Qualifications- Holistic mindset with an analytical approach to problem-solving.
- Curiosity and enthusiasm for business and digital topics.
- Experience in developing consumer-facing propositions and experience maps/journeys.
- Familiarity with marketing processes and terminology.
- Proven experience in leading change management initiatives and identifying commercial opportunities.
- Strong organizational, presentation, and communication skills.
- Ability to work independently under tight deadlines and collaborate with various stakeholders.
Additional InformationDigitas has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;
• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones:Maternity. Adoption, Surrogacy and Shared Parental Leave.
• HYBRID WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday.
• AGENCY DISCOUNTS, onsite gym, and discount in our Publicis-Owned Pub – “The Pregnant Man”
Full details of our benefits will be shared when you join us!
Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.
We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medicalcondition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.
Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).
#LI-SH1
