OverviewAbout BU:
The Mid-Market Operations team delivers on the human promise of our powerful platforms. It’s a thoughtful balance of human and machine; conscientious ad ops specialists executing flawlessly to drive business outcomes for our clients while relentlessly automating to allow us to do our best work. On a path of continuous improvement, the team passionately performs to accountable standards and energetically pursues self-development for mastery in the face of a fast-changing technology landscape.
About Epsilon Digital
To get digital media personalization right, you need to not only identify your customers online, but also deliver relevant messages to them, based on their real-time behaviors and preferences - and then prove it’s worth the budget. Epsilon Digital makes it all possible.
- Epsilon Digital is a Performance-based, 1:1 personalized digital media at scale. An Integrated end to end solution by:
- People-based identity
- Performance based outcome
- True 1-1 personalized creative
- Real time decisioning and optimization
- The Epsilon digital solution has been sold to hundreds of clients in North America and Europe for over a decade. We launched Epsilon Digital in APAC in 2022 and we’re now poised for the next phase of growth - looking for new talents to meet this goal!
ResponsibilitiesWhat will you do
Epsilon Account Managers are experts in digital technology. They leverage their technical capabilities, commercial acumen and knowledge of the products to design and deliver actionable creative/product strategies and solutions bespoke to each Client partner. This involves launching new clients onto the Epsilon Digital platforms by managing and coordinating across all departments within the Epsilon Digital business. We are always looking for ways to automate to innovate whilst providing our clients with excellent service and support. An Account Manager at Epsilon is a unique and hybrid role within our company that combines aspects of digital technology, product and creative specialization, as well as business analysis and client management.
The role:
- Lead the Account Management function for the APAC region.
- Manage a growing team of Account Managers and Account Manager Specialists.
- Leading client integration onto the Epsilon Digital platform: designing, developing and implementing creative and technical solutions based on client and business requirements.
- Effectively manage own portfolio while providing support to Cross-Teams (+10 departments) in growing and retaining our client business through the provision of first-class service and implementation of innovative digital marketing strategies.
- Attend regular client meetings and build relationships with key decision makers. Understand client goals and ensure goals are met.
- Ensure that Quarterly Business Planning convey results that champion digital marketing and its impact on a client's overall success.
- Work successfully alongside the Commercial and Operations teams – from Sr. Leadership to new joiners.
- On-going support and optimisation of existing clients.
- Establishing and cultivating relationships with clients’ teams.
QualificationsWe are looking for people who…
- Have 10+ years’ experience, ideally in client-facing digital roles.
- Demonstrate a mastery of cross-team management across internal & external stakeholders.
- Experience building teams and developing direct reports into valuable contributors to the business.
- Relevant experience with project management processes and dependency tracking.
- Comfortable interfacing with Sr. Leadership – can explain and objection handle without concern.
- Experience in workflow management tools, RACI documentation, resource planning & budgeting processes.
- Is highly motivated, organised, positive and team focused.
- Possess expert communication skills, verbal and written.
- Are truly excited by what we do here at Epsilon.
Additional InformationEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
YOUniverse. A work-world with you at the heart of it!
At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do.
Take a trip to YOUniverse and explore our unique benefits, here
Epsilon is an Equal Opportunity Employer.
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.
