This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more!
JOB PURPOSE
As a Senior Account Director you will be responsible for building strong relationships with clients at all levels, manage and grow global teams and oversee account management for our key clients.
KEY RESPONSIBILITIES
Global Team Leadership & Management:
- Build and nurture high-performing global inhouse teams for our clients, inspiring them to strive for excellence and deliver top-quality work while embodying DEPT’s values.
- Regularly meeting with client team leads building strong relations and ensuring resource requirements are consistently met.
- Create tailored growth plans and conducting performance reviews, collaborating closely with eBay stakeholders to provide constructive feedback and identify opportunities for professional development.
- Manage team capacity effectively, ensuring the right resources are allocated to meet client demands while balancing workloads and preventing burnout.
- Create a collaborative team environment by encouraging in person interactions, boosting motivation and recognising individual contributions.
Recruitment & Resource Management:
- Manage global recruitment requests from clients, determining costs, budgets, and timelines for new roles.
- Liaise with clients to manage their expectations whilst ensuring their needs are met promptly.
- Lead the recruitment process for roles across various clients, teams and levels, including drafting job descriptions, interviewing candidates, and selecting the right talent to meet client needs.
- Regularly review team performance and growth opportunities, liaise with clients to manage expectations and ensure their requirements continue to be met.
Account Health & Efficiency Tracking:
- Monitor team efficiency through timesheets and pull reports to share with clients, ensuring transparency and accountability.
- Identify new ways of working and drive efficiencies in processes to boost productivity and client satisfaction.
- Oversee account management activities to ensure profitability, including cost management and pipeline tracking.
- Draft statements of work and manage contract renewals, ensuring a proactive oversight of the account management activities and handling all financial aspects to maximise profitability.
- Regularly report to DEPT senior leadership on key account issues, both positive and negative, that could impact revenue.
WHAT WE ARE LOOKING FOR
- Extremely organised, excellent communication skills and experience of senior stakeholder management
- Ability to work under pressure and meet and manage deadlines with ease and efficiency. Highly motivated.
- Strong attention to detail.
- A personable individual.
- Excellent verbal and written communication skills.
- A great team player and team building skills.
- People management / leadership skills.
- Excellent negotiator with good networking ability.
- Ability to communicate effectively with team giving guidance and feedback.
- Resource management skills and ability to handle complex / sensitive issues.
- Understanding of the production & interactive processes.
- Excellent planning and organisation skills.
- Ability to manage and develop client and supplier relationships at a senior level.
- Ability to commercially manage account finances.
- Proven business development experience and success.
- Advanced working knowledge of Microsoft Office Packages.
WE OFFER
- Healthcare with Bupa or Medicash
- 26 days’ holiday exclusive of bank holidays
- Mental health support
- Company pension scheme with The People’s Pension
- Enhanced family friendly policies
- A flexible, hybrid working policy
- Ride to work scheme
- Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
WHO ARE WE?
We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.
DEPT®is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
