About Flywheel
Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.
Opportunity
We are seeking an e-commerce Media Manager to join our team as part of the Client Services division. The Media Manager will be responsible for client relations and play a leading role as the "face" of Flywheel. The Media Manager will create, monitor, and track online marketing campaigns on Amazon and new platforms, including other retail media networks. You will manage large, complex clients, leading daily interactions with clients regarding e-commerce media performance and strategy. You will manage campaigns against client-approved budgets. As a partner to our clients, the Media Manager will create opportunities for them and assist in resolving any potential issues. The ultimate goal of this role is to support client business growth while delivering the best service and spreading the value and philosophy of Flywheel. Additionally, as a senior member of the media team, you will work with Media Specialists to support their career advancement.
What You'll Do
- Manage existing client accounts and maximise outcomes.
- Plan budgets and execute campaigns based on agreed KPIs with clients.
- Create and manage daily, weekly, and monthly reports, analyses, and performance insights for digital marketing campaigns.
- Mentor specialists aiming for career advancement to "Media Manager."
- Work closely with the internal retail team to drive projects when interacting with media and retail divisions (full service).
- Conduct regular business reviews and strategy sessions.
- Propose customised marketing solutions tailored to client needs.
- Collect client feedback and drive service improvements based on it.
- Serve as an on-call consultant for Amazon, delving deeply into all challenges through emails, phone calls, face-to-face meetings, and reports.
- Drive end-to-end business planning: Build, defend, and guide through execution a complete Amazon strategy for clients.
- Propel strategies for creating best-in-class Amazon product pages to maximise success through optimal discoverability, traffic, and conversion.
- Plan and execute merchandising strategies, including content marketing, pricing promotions, and budget allocation, to accelerate client sales.
- Act as a thought leader, translating opinions on industry news and macro trends into recommendations and actions tailored to clients.
Who You Are
- Practical experience in account management or customer service.
- Excellent communication and relationship-building skills with clients.
- Project management skills and multitasking abilities.
- Skills in data analysis and insight extraction.
- Knowledge and experience in digital marketing or e-commerce.
- Bachelor's degree or equivalent experience.
- Experience leading e-commerce business on Amazon, preferably from the brand, retailer, or agency side.
- Ability to efficiently prioritise and execute projects with high attention to detail and quality.
- Experience managing external relationships to achieve mutually beneficial goals.
- Solution-oriented mindset eager to find solutions and processes amidst ambiguity.
- Comfortable with dashboard analytics, mastering basic Excel formulas and pivot tables, extracting insights from vague data, and communicating them clearly.
- Action-oriented, willing to go the extra mile to get the job done.
- Strong organisational and project management skills complemented by a sense of ownership to meet deadlines.
- A genuine desire to contribute to the success of the team, being a team player who effectively collaborates with colleagues and communicates effectively with clients and externally, both in writing and orally.
Working at Flywheel
We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week.
- Flexible vacation time
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
Learn more about us here: Life at Flywheel
The Interview Process
Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
Every role is different after the initial call, but you can expect to meet several people from the team 1:1. In your initial call, we will walk you through exactly what to expect the process to be.
Inclusive Workforce
At Flywheel, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Flywheel people to feel included and truly empowered to contribute fully to our vision and goals.
Flywheel is an Equal Opportunity Employer and participates in E-Verify. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.
Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms.
For more information about what data we collect and how we use it, please refer to our Privacy Policy.
IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.
