About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About The Team
We have an opening for a customer service-centric, analytically minded, and detail-oriented Global Client Solutions Manager (CSM) within our growing Global Agency & Accounts (GA&A) team. We are looking for someone with media experience that will work hand in hand with TikTok’s performance campaign sales team. The Global CSM will be a crucial member of a growing team that will support sales in meeting its objectives and providing best in class customer service to clients, both internal and external.
The Global CSM will be responsible for partnering with the sales team to drive revenue by negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our customers. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique ad product suite.
The most successful candidates in this role will have a high degree of analytical skills, intellectual curiosity and thrive in an environment where optimal solutions may involve a combination of “inside the box” and “outside the box” thinking.
Responsibilities
- Manage and grow post-sale client relationships with advertisers of all sizes
- Coordinate and collaborate with ad ops, product and solutions engineering teams, etc. internally to ensure a smooth and successful campaign execution
- Monitor and analyze ad campaigns and take initiative to improve results
- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign
- Analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to improve our advertising offerings
- Share marketplace feedback and guide our advertising strategy
- Support and work with the sales team on pre-sale research and pitch
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
- Manage custom programs or sponsorships with other departments internally
- Lead the custom content campaigns to ensure assets are distributed and delivered timely
- Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization
- Assist Ad Operations with running weekly or ad hoc reports for campaigns and clients
- Maintain up-to-date knowledge of TikTok’s features and ad units
- Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
- Lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
Qualifications
Minimum Qualifications
- Minimum 5 years of experience in account management, client services, digital marketing or ad tech
- Ability to analyze data and identify insights
- Exceptional verbal and written communication skills and ability to effectively translate technical language to non-technical stakeholders
- Knowledge and understanding of tracking, attribution and measurement (Pixel, Events API (CAPI), MMP, SKAN etc)
- Experience with catalog-based advertising solutions (dynamic product ads)
- Experience with performance marketers that optimize to CPA goals
- Experience in performance advertising managing significant complex and scaling challenges
- Experience with campaign delivery analysis from disparate data sources
Preferred Qualifications
- Experience with auction-based ad networks, a plus
- Familiarity with visualization tools is a plus (Tableau, QlikView, Power BI, etc.)
- Experience diagnosing and solving technical problems with product and engineering teams is a big plus
- Excellent listening and collaboration skills
- Adaptability and strong problem-solving skills using the proper escalation process
- Impeccable attention to detail and highly organized
- Self-starter and motivated to learn
- Have a passion for TikTok
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2.
Job Information
Compensation Description (annually)
The base salary range for this position in the selected city is $88000 - $135000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Our Company Benefits
Our Company Benefits Are Designed To Convey Company Culture And Values, To Create An Efficient And Inspiring Work Environment, And To Support Our Employees To Give Their Best In Both Work And Life. We Offer The Following Benefits To Eligible Employees:
- We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match
- As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans
- In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care
- Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability
- We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra
- A 401K company match, gym and cellphone service reimbursements
- The Company reserves the right to modify or change these benefits programs at any time, with or without notice
For Los Angeles County (unincorporated) Candidates
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
- Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues
- Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems
- Exercising sound judgment
