Company Overview
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
Job Overview
As the Account Growth Manager, you will play a pivotal role in driving revenue growth, optimising credit utilisation, enhancing retention rates, and supporting strategic account planning.
You will require exceptional analytical skills to evaluate account performance, identify growth opportunities, and ensure effective coordination with Account Managers. You will work closely with Account Managers to develop data-driven strategies that maximise client value and improve overall account health, with a strong focus on revenue growth, retention, and credit utilisation.
Key Responsibilities
Account Analysis and Strategy Development
- Analyse account performance metrics, including revenue trends, credit utilisation, retention rates, and product usage.
- Develop and implement strategic account plans based on data insights to drive growth and maximise the potential of each account.
- Provide actionable insights to Account Managers to help them achieve revenue targets, optimise client engagement, and improve retention.
Collaboration with Account Managers
- Work closely with Account Managers to align on growth strategies and revenue objectives for their respective client portfolios.
- Assist Account Managers in developing tailored strategies to improve client retention, increase credit utilisation, and boost overall account performance.
- Support Account Managers in client meetings by providing analytical insights and suggestions for optimising growth opportunities.
Revenue Growth and Credit Utilization
- Identify opportunities for upselling, cross-selling, and expanding service offerings based on credit utilisation and client needs.
- Monitor and drive credit utilisation, ensuring clients are maximising their investment in the platform and receiving value from their services.
- Coordinate with Account Managers to improve underperforming accounts, focusing on increasing product adoption and revenue generation.
Account Planning and Retention Management
- Develop comprehensive account plans that include revenue targets, client needs assessments, credit usage tracking, and retention strategies.
- Work with Account Managers to identify accounts at risk of churn and proactively implement strategies to retain these clients.
- Ensure retention goals are met by analysing client satisfaction and addressing any issues that may impact client loyalty.
Performance Monitoring and Reporting
- Regularly monitor key account metrics, including credit utilisation, product usage, renewal rates, and overall revenue contribution.
- Prepare detailed reports and dashboards to track account health and performance, highlighting areas for improvement and growth.
- Communicate findings to Account Managers and senior leadership, providing recommendations on how to achieve growth and retention objectives.
Client Engagement and Support
- Work closely with Account Managers to engage clients in discussions around maximising the value of their services.
- Provide clients with insights on how they can improve credit utilisation and better leverage the platform to meet their business goals.
- Support client renewals by ensuring the Account Managers are equipped with relevant data and strategies to negotiate effectively.
Continuous Improvement and Feedback Loop
- Collaborate with internal teams, including product, sales, and customer success, to ensure alignment on account strategies and client needs.
- Provide feedback to internal stakeholders based on client and account performance data, helping to improve products and services.
- Continuously refine and optimise account management strategies to drive better results across revenue, retention, and credit utilisation.
Requirements
- A minimum of secondary education. A bachelor's degree is preferred.
- A valid UAE license is required.
- 3+ years of proven experience in account management, business development, or growth strategies.
- Experience in developing strategies to increase utilisation, engagement and satisfaction.
- Ability to develop and implement data-driven account plans focusing on revenue growth, retention, and credit utilisation.
- Proficiency in analysing complex client accounts, leveraging data and using metrics to identify growth opportunities and optimise client strategies.
- Understanding of customer success best practices, including proactive issue resolution, retention tactics and churn prevention.
- Strong analytical skills.
- Excellent coordination and communication skills to effectively work with Account Managers and internal stakeholders.
- A strategic thinker who can align account management efforts with broader business objectives.
- Analytical mindset. Comfortable with data, able to analyse complex information and use insights to drive client decisions and account strategies.
- Invested in client success, with a genuine desire to understand their needs and provide tailored solutions that add value.
Benefits
- A fast paced, high performing team.
- Multicultural environment with over 50 different nationalities.
- Competitive Tax-free Salary.
- Comprehensive Health Insurance.
- Annual Air Ticket Allowance.
- Employee discounts at multiple vendors across the emirates.
- Rewards & Recognitions.
- Learning & Development.
Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
