Who are we looking for?
Customer Success Manager or Account Manager with strong experience in Performance Marketing who's passionate in helping clients find and promote their best products while using (and co-creating) a unique SaaS solution. We are proud partners of Meta, Google and Snapchat and through our Product Performance Management platform we influence every 43rd online purchase worldwide, working with major retailers like Adidas, M&S, River Island and others.
Location
It's a hybrid set-up where you will balance working from home and in our JLT Office.
Start Date
As soon as it is possible for you.
About The Role
Our Customer Success Managers work as strategic partners to our clients, big e-commerce retailers, and help them to scale their digital promotions and commercial activities and thus make their businesses more profitable and sustainable. You will be responsible for the full customer cycle - from onboarding the client into our SaaS platform up to regular business reviews and renewals, being their partner through strategies and successes.
By providing tailor-made analytical and business insights you will support your clients in elevating their ROA, ROI and revenue. We work with medium and large enterprise clients across the EMEA - you will be assigned with a portfolio of clients mainly from Middle East, Africa, India and partly from Europe too.
In this role, you can learn more about:
- E-commerce business and strategies behind the success of top brands
- How to get data insights and translate them into action points
- How to create case studies
- How to educate clients to adopt new approaches or platform features to become even more successful
- Cross-collaboration within a unique culture company which creates the future in the e-commerce world
About You
- Like a fast-paced environment where things change once we have a better solution
- Minimum of 2 years of experience as a Customer Success or Account Manager (direct B2B client-facing role) within the Performance Marketing environment, ideally from a MarTech/AdTech company, but any other SaaS is okay too
- Marketing Technology passion
- At least some knowledge about Google and Meta Ads
- Business acumen and data analytics come second nature
- Value company culture and want to be surrounded by smart and friendly people who enjoy working together
- Fluent English is needed (Arabic, Hindi languages are welcome)
- Based in Dubai and willing to commute to the JLT Office
- Open to occasional travels to meet clients for regular business reviews
What It's Like To Work In CSM Team
The EMEA CSM team has 9 people with two amazing and supportive leaders for UK&CEE and for MEAA. The team works together, inspires each other and always looks for ways to enjoy the time together. You will be working closely with experts like Shelly, Anupama, and the rest of our superstars across the team and the company.
Perks And Benefits
- 30 days of holiday
- Education budget for development
- Quarterly performance bonus (or commission)
- Phone allowance
- Flight ticket allowance
- Vacation allowance
- WFH Subsidy (€150 once per quarter)
- Company and team events (online & offline)
We Care About
- AUTONOMY AND FLEXIBILITY - Trust, impact, and delivered outcomes are more important than office time
- LEARNING TOGETHER AND OUR GROWTH - Collaboration, discussions, and feedback are key
- OPENNESS - Freedom to ask questions and receive honest answers
- EACH OTHER - Genuine care and support beyond professional perks
Hiring Journey
- Complete a quiz to show CSM and performance marketing knowledge
- Meet Recruiter to understand the role and share your story
- Get to know future leader and align on mutual expectations
- Discover more about the role by completing an activity with an expert buddy
- Show skills during presentation to future leader and other experts
- Receive job offer
About The Company
- Start-up originally from Brno, CZ, now operating worldwide
- Helping companies scale digital promotions through Product Performance Management platform
- Influencing every 43rd online purchase worldwide
- Working with major retailers like Adidas, Boohoo, M&S, River Island, and Farfetch
- Official partner for Meta Business & Instagram, Google, and Snapchat
- Proud employer of over 90 Hunters around 4 continents
- 20 nationalities represented
