Company Description
Heartbeat is a full-service agency for healthcare Challenger Brands. Challengers are playing a high-stakes game—they must battle behemoth market leaders, upend ingrained treatment habits, or transform a “me-too” product into “yes-please.”
The agency is known for serving up distinctive strategies and differentiating approaches, ensuring clients’ market positions are uniquely owned. Heartbeat designs their organization around a 100% integration model, housing media, strategy, med comms, creative, technology, and even point of care/population health under the same roof for the tightest, most integrated campaigns possible. They price work based on outcomes, not outputs. Their innovative model delivers not only alignment, but powerful orchestration, greater efficiency, and maximum impact for every dollar spent—all the necessary elements for Challengers to triumph.
That’s the philosophy, here’s the creds: 250+ employees between NYC & LA; 6 agency leaders with decades of tenure; a pile of awards from the likes of the Mannys, MM&M Awards, OMMAs, and Clios; an industry-leading commitment to diversity and inclusion (with a Med Ad News D&I Champion nod to match); and a President who dared to be quoted as saying, “We celebrate people who stand up and say, ‘You know what? This is dumb.' Damn straight.
OverviewWe’re Heartbeat, the marketing agency for Healthcare Challenger Brands and the brave clients behind them. And hopefully you’re our next Senior Account Executive, helping us to deliver game-changing campaigns for consumers and HCPs.
Read on to learn more about what qualities we’re looking for in a new member of the crew and why you’re gonna dig working with us.
ResponsibilitiesHow you’ll strengthen the team:
Our team is looking for someone who can help us develop, nurture and grow our relationships with top-tier healthcare clients. Beyond that, here’s how you’ll make your mark:
Agency Operations:
- Finances: Familiarity with and adherence to agency financial and operating procedures and policies. Maintains accurate, organized files.
- Trouble shoot: Solution oriented. Brings problems to the attention of management
- Team Leadership: Positive influence
Knowledge:
- Solid understanding of the pharmaceuticals and healthcare industries and at least two media channels
- Continuously learning technology
- Adheres to agency process. Identifies issues and contributes to problem resolution
Strategy:
- Competitive positioning: Understands client positioning and strategy
- Informing: Keeps team informed of changes in client/competitive climate. Communicates clearly and frequently
- Planning: Research on category, competitive data, therapeutic areas.
How you’ll grow with us:
Sr Account Executive is where you’ll start, but we’re always planning for where you’ll go. Our Senior Account Executives are all expected to hone skills that will help build on their careers. Those skills include:
Tactics and Execution:
- Contributes thoughtfully to the brand tactical planning and creative process
- Works with account team to execute plan tactics
- Responsible for accurate and thorough documentation: status reports, contact report,; Takes ownership of day-to-day tactics and executions within agency
- Develops strong and positive working relationships with production, creative, finance, other departments
Client Relationship:
- Communications: Attends client meetings and provides timely follow-up (e.g. contact reports). Synchronizes communications between account teams, vendors and clients
- Presentations: Organizes/manages client presentations. Influence and diplomacy in written and verbal communications. Effective but concise communications.
- Relationship: Is able to communicate directly and frequently with client with some autonomy. Builds rapport and credibility with client peer based on trust and expert counsel
- Works with client to execute advertising and marketing plans
Hell yes, I want to do all of that. But tell me more about Heartbeat…
Heartbeat is a healthcare marketing & creative agency, headquartered in NYC and powered by ~300 smart people all over the US. In the past four years, we’ve been named a 4-time “Best Place to Work” by AdAge and MM+M and a “Diversity & Inclusion Champion” by MedAdNews.
We care about three big things:
1. Empowering Challenger Brands
We work with marketers who have big mountains to climb and the ambition to make it happen. As their shepherds and sidekicks, we must relentlessly deliver on our core values: insightful, inventive, and courageous.
2. Being the Best Place You’ll Ever Work
This isn’t all pool tables and Bagel Fridays — it’s about giving you the support to do and be your best. Examples include unlimited PTO, hybrid working and self-care stipends. We also love to let loose, whether through selfie scavenger hunts or bouts of companywide bingo that would shock even the rowdiest retirement communities.
3. Fostering a Diverse & Caring Community
We’re the most diverse agency in healthcare, by design. No matter your story, you’ll find representation and amplification — through our affinity groups, cultural celebrations, and unwavering support no matter what society throws at us. We’re proud to say that you can be anything you want at Heartbeat (as long as it’s not an a**hole).
There’s a reason 1/3 of Heartbeaters have been here for 4+ years and we have a 90% retention rate. We hope you’ll experience it for yourself.
QualificationsWhat you’re bringing with you:
You’re just starting out and amped to learn all there is to know about Client Services. Here are the skills you’re ready to put to work:
- 2+ years of Account Management experience
- Bachelor’s degree
- Exceptional client management relationship skills
- Ability to rapidly grasp client marketing objectives
- Excellent written and oral communication skills
- Ability to manage multiple client contacts
- Ability to learn quickly and handle multiple tasks
- Ability to analyze data (site metrics, media performance metrics)
Additional InformationOur Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.
Compensation Range: $58,500- $92,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 01/25/2025.
